Assistant General Manager - Food & Travel Experience

SSP; Bentfield; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Colleague discount

Discounted parking

Friends & Family discount

Wellbeing support

Life assurance

SIP

Job summary

SSP in the United Kingdom is seeking an inspirational Assistant General Manager to drive service excellence across our food and travel outlets. You’ll support the General Manager, mentor the team, and ensure brand quality and safety.

You’ll lead by example, communicate clearly, adapt to busy shifts, and help deliver exceptional customer experiences while managing operations efficiently. This role requires flexibility across weekdays, weekends and bank holidays with hours from 5am to 7pm.

Qualifications

• Proven experience leading a team and delivering strong customer service.
• Commitment to brand quality and safety.
• Ability to mentor and train staff to grow and excel.
• Excellent communication and resilience in changing situations.

Responsibilities

• Support the General Manager and lead the team to deliver exceptional customer service and operational excellence.
• Set an example of outstanding service and drive loyalty among customers.
• Mentor and train colleagues to develop skills and confidence.
• Communicate clearly and adapt to flexible, multi-shift work patterns.

Skills

Leadership

Customer service

Team mentoring

Communication

Adaptability

Job description

SSP in the United Kingdom is seeking an inspirational Assistant General Manager to drive service excellence across our food and travel outlets. You’ll support the General Manager, mentor the team, and ensure brand quality and safety.

You’ll lead by example, communicate clearly, adapt to busy shifts, and help deliver exceptional customer experiences while managing operations efficiently. This role requires flexibility across weekdays, weekends and bank holidays with hours from 5am to 7pm.