Assistant General Manager

SSP; Bentfield; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Colleague discount

Discounted parking

Friends & Family discount

Wellbeing support

Life assurance

SIP

Job summary

SSP in the United Kingdom is seeking an inspirational Assistant General Manager to drive service excellence across our food and travel outlets. You’ll support the General Manager, mentor the team, and ensure brand quality and safety.

You’ll lead by example, communicate clearly, adapt to busy shifts, and help deliver exceptional customer experiences while managing operations efficiently. This role requires flexibility across weekdays, weekends and bank holidays with hours from 5am to 7pm.

Qualifications

• Proven experience leading a team and delivering strong customer service.
• Commitment to brand quality and safety.
• Ability to mentor and train staff to grow and excel.
• Excellent communication and resilience in changing situations.

Responsibilities

• Support the General Manager and lead the team to deliver exceptional customer service and operational excellence.
• Set an example of outstanding service and drive loyalty among customers.
• Mentor and train colleagues to develop skills and confidence.
• Communicate clearly and adapt to flexible, multi-shift work patterns.

Skills

Leadership

Customer service

Team mentoring

Communication

Adaptability

Job description

If you're passionate about food and travel, you've come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you.

This role isFull time (40 hours pw worked 5 days of 7)you will be required to work flexibly across weekdays, weekends and bank holidaysbetween the hours of 5am - 7pm.

As Assistant General Manager, you'll be rewarded with a competitive salaryand enjoy:

• Colleague discount - up to 50%
• Discounted parking
• Friends & Family discount 20% (T&C apply does not apply to all brands)
• Help at Hand - which includes access to digital GPs, 24/7 helpline for you & family
• Wellbeing support through Retail Trust and family-friendly leave
• Variety of networks to support you, Neurodiversity, LGBTQ and many more
• Life assurance
• Apprenticeships and ongoing development opportunities
• Share incentive plan (SIP)

We're looking for an inspirational Assistant General Manager to join our team. You'll have the opportunity to make a difference every day, as you support your manager and team to deliver exceptional customer service and operational excellence.

• Be passionate and dedicated and a strong support to the General Manager.
• Have the highest standards of brand quality and safety for our customers and team.
• Be an inspiration to the team to deliver outstanding customer service and loyalty.
• Mentor and train the team to grow and excel.
• Have proven experience and confidence in leading a team.
• Set an example of excellent service skills.
• Communicate effectively and clearly.
• Be adaptable and resilient in any situation.

SSP are proud to be an equal-opportunity employer that seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.

Start the best part of your journey with us!