Assistant General Manager - Team to Exceptional Service

SSP Group; Crawley; Remote; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Colleague discount - up to 50%

Discounted parking

Friends & Family discount 20%

Help at Hand - digital GPs, 24/7 helpl

Wellbeing support through Retail Trust

Life assurance

Apprenticeships and ongoing developmen

Share incentive plan (SIP)

Job summary

SSP Group in Crawley is seeking an inspirational Assistant General Manager to join our team. You’ll support your General Manager and lead the restaurant team to deliver exceptional customer service and operational excellence.

You'll work full time (40 hours per week) across weekdays, weekends and bank holidays between 5am and 7pm, with a focus on standards, safety and team development. The role offers a competitive salary and a range of colleague benefits.

Qualifications

• Experience leading a team and delivering service excellence.
• Strong standards of brand quality and safety for customers and staff.
• Ability to mentor and develop junior team members.

Responsibilities

• Be an inspirational lead to the team and support the General Manager.
• Ensure high standards of customer service and safety across shifts.
• Mentor and train staff to grow and excel.
• Communicate clearly and adapt to changing situations.
• Lead by example and drive operational excellence.

Skills

Team leadership

Customer service

Communication skills

Job description

SSP Group in Crawley is seeking an inspirational Assistant General Manager to join our team. You’ll support your General Manager and lead the restaurant team to deliver exceptional customer service and operational excellence.

You'll work full time (40 hours per week) across weekdays, weekends and bank holidays between 5am and 7pm, with a focus on standards, safety and team development. The role offers a competitive salary and a range of colleague benefits.