Assistant General Manager

SSP Group; Crawley; Remote; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Colleague discount - up to 50%

Discounted parking

Friends & Family discount 20%

Help at Hand - digital GPs, 24/7 helpl

Wellbeing support through Retail Trust

Life assurance

Apprenticeships and ongoing developmen

Share incentive plan (SIP)

Job summary

SSP Group in Crawley is seeking an inspirational Assistant General Manager to join our team. You’ll support your General Manager and lead the restaurant team to deliver exceptional customer service and operational excellence.

You'll work full time (40 hours per week) across weekdays, weekends and bank holidays between 5am and 7pm, with a focus on standards, safety and team development. The role offers a competitive salary and a range of colleague benefits.

Qualifications

• Experience leading a team and delivering service excellence.
• Strong standards of brand quality and safety for customers and staff.
• Ability to mentor and develop junior team members.

Responsibilities

• Be an inspirational lead to the team and support the General Manager.
• Ensure high standards of customer service and safety across shifts.
• Mentor and train staff to grow and excel.
• Communicate clearly and adapt to changing situations.
• Lead by example and drive operational excellence.

Skills

Team leadership

Customer service

Communication skills

Job description

Select how often (in days) to receive an alert:

If you're passionate about food and travel, you've come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you.

This role isFull time (40 hours pw worked 5 days of 7)you will be required to work flexibly across weekdays, weekends and bank holidaysbetween the hours of 5am - 7pm.

As Assistant General Manager, you'll be rewarded with a competitive salaryand enjoy:

• Colleague discount - up to 50%
• Discounted parking
• Friends & Family discount 20% (T&C apply does not apply to all brands)
• Help at Hand - which includes access to digital GPs, 24/7 helpline for you & family
• Wellbeing support through Retail Trust and family-friendly leave
• Variety of networks to support you, Neurodiversity, LGBTQ and many more
• Life assurance
• Apprenticeships and ongoing development opportunities
• Share incentive plan (SIP)

We're looking for an inspirational Assistant General Manager to join our team. You'll have the opportunity to make a difference every day, as you support your manager and team to deliver exceptional customer service and operational excellence.

• Be passionate and dedicated and a strong support to the General Manager.
• Have the highest standards of brand quality and safety for our customers and team.
• Be an inspiration to the team to deliver outstanding customer service and loyalty.
• Mentor and train the team to grow and excel.
• Have proven experience and confidence in leading a team.
• Set an example of excellent service skills.
• Communicate effectively and clearly.
• Be adaptable and resilient in any situation.

SSP are proud to be an equal-opportunity employer that seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.

Start the best part of your journey with us!