Floor Manager

Harri.com; Greater London; Hybrid; GBP 29,000 - 38,000; Full time

Benefits offered by this job

Free golf

50% discount on food & drink

New starter training & buddy support

Medicash health benefits

Refer a friend – £500 referral

Free meal on shift

Associate of the month awards

Team socials & incentives

PuttApp community access

Wagestream – access 50% of wages

Job summary

Puttshack is seeking a Floor Manager to lead the F&B operations, driving revenue, service, and guest satisfaction in a dynamic, tech-infused venue. Reporting to the General Manager, you will oversee rostering, training, and day-to-day leadership of the team while upholding Puttshack’s values of excellence and care.

The role requires at least 1 year of managerial experience, strong guest service orientation, and flexibility to work rota-based shifts, including weekdays and weekends in a

Qualifications

• Have at least 1 year of experience in a managerial position.
• Flexibility to work week days / weekends / opening/closing on a rota basis.

Responsibilities

• Manage the operation of the department with passion, integrity and knowledge while promoting the culture and values of Puttshack.
• Assist in achieving sales and profit targets; guide and motivate the department team to maximise sales and control costs.
• Be responsible for accurate rota planning based on forecast sales and wage budget; adjust hours based on sales.
• Identify and delegate responsibilities to associates to ensure excellent service.
• Be fully conversant with every menu item and maintain standards of food & drink quality.
• Organise opening/closing procedures in line with policy and timelines.
• Maintain communication between departments on a daily basis.
• Support recruitment and training of team members to realise potential.
• Follow stock control procedures and ensure correct purchasing; manage stock quality and levels.
• Observe rules and procedures and carry out reasonable requests from management.
• Attend training sessions and team meetings as required.
• Have good working relationships with colleagues and guests.

Skills

Managerial experience

Guest service excellence

Flexibility to work shifts

Job description

About us: Puttshack is an upscale, tech-infused mini golf experience that appeals to everyone. More than just indoor mini golf, Puttshack leans on its ground-breaking technology to elevate the game, while also serving world-class food and full bar in a cool environment. The Puttshack experience is really all about having fun – and doing something fun – together.

Our Vision - To be the universal answer to the question ‘Where should we get together’

Our Mission - To create lasting memories for people of all generations through a shared, world-class entertainment experience

Our Values:

Bring your ‘A’ game - We strive for excellence in everything we do

Lead the Way - Our associates (staff) embrace and are inspired by change

Own the Fun - We revel in our guests’ enjoyment

Care Deeply - We take great care of our guests, our associates and the communities we call home

Summary of the Floor Manager position:

The Floor Manager is responsiblefor the strategic and operationaldevelopment for the F&B side of the business. Reporting to the General Manager they will oversee the Revenue, Service, F&B and Games strategiesto ensure the venue is run in anefficient way and we achieve all the guestsatisfaction targets by training and managing all of the team.

Key Responsibilities:

• Manage the operation of thedepartment with passion, integrity and knowledge while promoting the cultureand values of Puttshack.
• Assist in the achievement ofsales and profit targets as set by the GM; guiding and motivating thedepartment team to maximise sales and control costs.
• Be responsible for accurate rotaplanning, based on forecast sales and core wage budget; taking the necessarydaily action to reduce or increase hours, in line with sales.
• Identify and delegateresponsibilities to associates to ensure that excellent service is consistentlydelivered.
• Be fully conversant with everyfood and drink menu item.
• Organise the department to ensureestablished opening and closing procedures are adhered to, in line with Companypolicy and completed in the time allocated.
• Maintain good communicationbetween departments on a daily basis.
• Be proficient in each and everyarea of the department’s operation and to help when and wherever necessary.
• Build and maintain excellentrelations with guests; welcome guests in a professional and friendly manner andensure that their wishes are met so far as is reasonably possible.
• Ensure that the billing procedureis thorough, correct and complete after each transaction.
• Review operational and associateperformance to identify any problems, concerns or opportunities forimprovement.
• Ensure the department’s operationmeets or exceeds required standards of food and beverage quality, consistencyand timeliness and of safety and cleanliness.
• Effectively receive guestfeedback and use this to improve service and maintain the highest possiblestandards.
• Assist the GM with therecruitment and training of team members and to manage and motivate the team torealise their maximum potential.
• Follow stock control proceduresand guidelines; ensure correct purchasing procedures are followed; undertakestock takes as directed by the GM; assist the GM to ensure the consistentquality, rotation and levels of stock.
• Observe Company’s rules andprocedures and carry out any reasonable request made by their Manager.
• Be aware of your responsibilitiesand adhere to legislation in respect of licensing, data protection, Health andSafety at Work and COSHH.
• Attend and assist the GM withtraining sessions and team meetings as required.
• Have at least 1 year of experience in amanagerial position
• Flexibility to work week days/ weeks/ opening/ closes on a rota basis. (Shifts over 5 days per week)
• Have a genuine desire to provide the best guestexperience, exceeding guest expectations and constantly reviewing and evolvingthe performance of themselves and the team
• Maintain the highest personal standards ofconduct and performance; they are adaptable, dependable and have a strong workethic.
• Have good working relationships with everyonethey come into contact with at work, behaving in a friendly, courteous andprofessional way.
• Free golf & 50% discount onfood and drink for up to 6.
• New starter training & buddysupport to set you up for success!
• Access to continuous developmentthrough a blended learning approach.
• Access to Medicash – Our healthCash back benefits platform! Includes, Dental Cover, gym discount, specialisthealth consultations, health screening, virtual GP, Employee assistanceprogram, medicash discount perks and much more!
• Refer a friend – Up to £500referral fee* (T&Cs apply)
• Free meal on shift
• Associate of the month awards
• Fun team socials, competitionsand incentives!
• Enrolment to our communicationcommunity – PuttApp
• Wagestream membership - access50% of your wages as you work, building pots and financial support.

Have management experience? Apply today to guide a dynamic team and make every guest visit exceptional!