Assistant General Manager (AGM)

Hawksmoor Group; City of Edinburgh; Hybrid; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Paid overtime on salaries

Tronc paid for every hour worked

Free team meals on shift

50% off food for you and loved ones

Income protection

Paid annual volunteer days

Wagestream early wage access

Referral bonuses from day one

Exclusive savings on travel, shopping

Welfare budget for snacks and support

Full training and progression pathways

Job summary

Hawksmoor in Edinburgh is seeking an Assistant General Manager to partner with the General Manager and lead floor operations, service standards, and team development. This role is a hands-on leadership position focused on hospitality excellence and commercial performance.

You will coach managers, drive guest satisfaction, and support recruitment, training and succession planning in a busy, values-driven environment.

Qualifications

• Experience as Assistant General Manager or senior hospitality leader.
• Strong people management and coaching skills.
• Ability to drive performance and maintain high standards.

Responsibilities

• Support the General Manager in leading the overall restaurant operation.
• Take ownership of service standards and guest experience.
• Coach and develop managers and front-of-house team members.
• Lead shifts with confidence, setting the tone for professionalism and warmth.
• Drive performance through strong communication and operational focus.
• Support recruitment, training and succession planning.

Skills

People management

Hospitality leadership

Commercial awareness

Communication skills

Tools

POS systems

Staff scheduling tools

Job description

Assistant General Manager

Since 2006, Hawksmoor has been the UK’s home of ethically sourced, grass-fed beef, cooked over charcoal and paired with award-winning wines and cocktails. We’re proud to be a certified B Corp, one of the most sustainable restaurant groups in the industry, and to have been recognised as one of the Best Companies to work for year after year.

As Assistant General Manager at Hawksmoor, you’ll be a senior leader within the restaurant, working closely with the General Manager to deliver exceptional hospitality, develop high-performing teams and drive strong commercial results. This is a hands‑on leadership role where you’ll spend your time on the floor, setting standards and supporting both guests and team members.

What You’ll Do

• Support the General Manager in leading the overall restaurant operation
• Take ownership of service standards and guest experience
• Coach and develop managers and front‑of‑house team members
• Lead shifts with confidence, setting the tone for professionalism and warmth
• Drive performance through strong communication and operational focus
• Support recruitment, training and succession planning

Who You Are

• Experienced as an Assistant General Manager, Restaurant Manager or senior hospitality leader
• A confident and inspiring people manager
• Commercially aware and comfortable driving performance
• Calm and solutions‑focused under pressure
• Passionate about hospitality and developing others
• Ambitious and values‑led

Our Values

Welcome Everyone

We create warm, inclusive spaces where people feel genuinely welcome.

Work Hard and Be Nice to People

We set high standards and treat each other with kindness and respect.

Hit Hawksmoor Standards

We care deeply about quality and consistency every day.

Keep Evolving

We stay curious, open to feedback and always looking to improve.

Benefits

• Paid overtime on salaries
• Tronc paid for every hour you work, including holidays and breaks
• Free team meals on shift
• 50% off food at Hawksmoor for you and your loved ones
• Income protection and death in service cover
• Paid annual volunteer days
• Wagestream early wage access and financial wellbeing tools
• Referral bonuses from day one
• Exclusive savings on travel, shopping and experiences
• Restaurant welfare budget for snacks, drinks and support
• Full training and development with clear progression pathways

We’re building a team that reflects the richness and diversity of the communities we serve. At Hawksmoor, we welcome everyone and believe in creating a workplace where individuality is celebrated, kindness is key and high standards are met together. If this role excites you but you don’t meet every requirement, please apply anyway. You might be exactly who we’re looking for.

Compensation

Competitive salary