Assistant General Manager

brew'd.; York and North Yorkshire; On-site; GBP 28,000 - 38,000; Full time

Job summary

brew’d York is seeking an Assistant General Manager to work closely with the Directors and lead the next stage of the business. You’ll be hands-on yet capable of stepping back to run the shop in their absence, develop the team and spot opportunities for improvement.

This role combines daily operations with people leadership, from coffee and service to stock control and event support. You’ll help plan rosters, manage costs and uphold high standards of hospitality.

Qualifications

• Previous management or senior hospitality experience preferred but not essential.
• You should take ownership, notice details, and genuinely care about hospitality.
• Comfortable making decisions independently, leading a small team, and getting hands-on when needed.

Responsibilities

• Run the shop confidently in the absence of the Directors.
• Lead from the floor and set the standard for the team.
• Maintain high standards across coffee, food, service and presentation.
• Support, coach and develop the team.
• Assist with rotas, staffing and day-to-day organisation.
• Monitor stock, wastage and operating costs.
• Spot problems and take ownership of fixes.
• Help introduce new systems and improve workflows.
• Support events, launches, and menu changes.
• Bring ideas to the table and give honest feedback.
• Collaborate with Directors to plan the next stage of brew’d.

Skills

Leadership

Hospitality experience

People coaching

Operations management

Decision making

Job description

Six months ago, we opened the doors to brew’d at York Designer Outlet. Since then, we’ve grown quickly, built a brilliant little team and created something we’re incredibly proud of.

Now we’re looking towards the next stage of brew’d, and we’re looking for someone great to help us get there.

We’re hiring an Assistant General Manager to work closely with the Directors and become a key part of running and growing the business.

This isn’t just a shift manager position. Our team already opens, closes and runs shifts independently. We’re looking for someone who can go a step further - someone we can trust to take ownership of the shop in our absence, help develop the team, spot opportunities for improvement and bring another set of ideas, energy and experience to the business.

You’ll still be very much hands-on. Expect to make coffee, serve customers, clean tables, prep food and work alongside everyone else. But alongside that, you’ll have genuine responsibility for helping us run the place.

Six months ago, we opened the doors to brew’d at York Designer Outlet. Since then, we’ve grown quickly, built a brilliant little team and created something we’re incredibly proud of.

Now we’re looking towards the next stage of brew’d, and we’re looking for someone great to help us get there.

We’re hiring an Assistant General Manager to work closely with the Directors and become a key part of running and growing the business.

This isn’t just a shift manager position. Our team already opens, closes and runs shifts independently. We’re looking for someone who can go a step further - someone we can trust to take ownership of the shop in our absence, help develop the team, spot opportunities for improvement and bring another set of ideas, energy and experience to the business.

You’ll still be very much hands-on. Expect to make coffee, serve customers, clean tables, prep food and work alongside everyone else. But alongside that, you’ll have genuine responsibility for helping us run the place.

What you’ll be doing

• Running the shop confidently in the absence of the Directors
• Leading from the floor and setting the standard for the team
• Maintaining high standards across coffee, food, service and presentation
• Supporting, coaching and developing the team
• Helping with rotas, staffing and day-to-day organisation
• Monitoring stock, wastage and operational costs
• Spotting problems and taking ownership of fixing them
• Helping us introduce new systems and improve how we work
• Supporting events, launches, menu changes and new projects
• Bringing ideas to the table and giving honest feedback
• Working closely with the Directors as we plan the next stage of brew’d

Who We’re Looking For

Previous management or senior hospitality experience would be useful, but we're more interested in finding the right person.

We want someone who takes ownership, notices the little things and genuinely cares about hospitality.

You should be comfortable making decisions independently, leading a small team and getting stuck into whatever needs doing.

Most importantly, we want someone who wants to help build something.

As brew’d grows, we want this role to grow with it.