Assistant Manager

BrewDog PLC; West of England; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Taxi home contribution

Staff discount

Safe ride home

Crew food

Job summary

BrewDog PLC is seeking an Assistant Manager to support the General Manager in running the site and to lead by example in customer service. You will train and develop a team across front-of-house and kitchen, ensuring a memorable guest experience every shift.

Join a passionate crew in a vibrant bar environment, with opportunities to grow within BrewDog and contribute to delivering outstanding beverage and service standards daily.

Qualifications

• Proven experience in hospitality or customer service.
• Ability to lead and train a team to deliver outstanding service.
• Comfortable working in a fast-paced bar environment.

Responsibilities

• Support the General Manager in daily site operations.
• Lead by example to deliver the best customer experience.
• Train and develop team members to reach goals and enjoy their work.

Skills

Customer service

Team leadership

Training others

Job description

About Us

OUR MISSION IS TO MAKE OTHERS AS PASSIONATE ABOUT GREAT BEER AS WE ARE

We love great craft beer. We want everyone to be as passionate about it as we are – and our bars are at the heart of that mission. You’ll help us deliver an amazing beer and customer experience every shift so, because we expect great things from you, we give great things back.

• TAXI HOME CONTRIBUTION | STAFF DISCOUNT | CUSTOMER SERVICE INCENTIVE SCHEME | 4-WEEK SABBATICAL EVERY 5 YEARS | CONTRACTED HOURS
• SAFE RIDE HOME| We want to make sure you get home safe after a hard shift. That’s why we contribute £5 to your pay-check to help you get home safely after midnight. This is open to all our bar crew.
• STAFF DISCOUNT| 50% off BrewDog Beers/Ciders, Wonderland Cocktails, BrewDog Merchandise, and Soft Drinks, plus 25% off all other menu items. Crew also get discount on takeaway beer – perfect for taking the bar home.
• CREW FOOD| Enjoy a full menu for just £4.50 when you're on shift – proper fuel for a proper shift.
• AND A LOT MORE| Okay, deep breath… enhanced sick pay, life assurance, high street retail discounts, employee assistance programmes, enhanced family friendly policies around maternity and paternity leave, additional holiday days per year, pawternity leave, DE+I and crew forum groups and beer samples on some shifts.

We’re focused on making sure that we, and future generations, have a planet to brew great beer on. Our industry leading techniques help us create and deliver unique beer whilst doing our bit (and others’) for the environment

About The Role

BREWDOG ARE ON THE HUNT FOR AN ASSISTANT MANAGER!

We at BrewDog have one mission. We want to make other people as passionate about great craft beer as we are. Our bars are at the forefront of that mission, delivering amazing beer & customer service at all times. And now, we’re looking for an Assistant Manager to join our team.

In this role you’ll support the General Manager of the running of this site, who will delegate their duties as they see fit. You’ll be the benchmark for customer service, leading by example & training others to give the best customer experience of all time. BrewDog’s goal is to be the best employer ever, so part of your role will be ensuring all of your team are happy, developing themselves, reaching goals & having fun.

You’ll be part of an experienced management team alongside a crew of passionate & confident individuals, made up of team in the kitchen, on the floor & behind the bar. Some with vast amounts of beer knowledge, some with years of customer service experience, some fresh into the industry. Your job is to be the glue that holds the team together & pushes them to be better every single day, and develop to the next stages of their career with us.

About You

THE BREWDOG CHARTER

IT'S ALL ABOUT BEER. NO COMPROMISE We make every BrewDog experience the best it can be.

CREATIVITY IS OUR UNFAIR ADVANTAGE New beers. New ideas. New standards.

WE DO MORE IN A DAY THAN OTHERS DO IN A WEEK You get more done when you do it together.

WE LISTEN. WE LEARN No egos, just honesty and transparency.

WITHOUT US WE ARE NOTHING We play to win, and we have fun while we're doing it.