Assistant General Manager

Maki & Ramen; South Ockendon; Vor Ort; GBP 32.000 - 33.000; Vollzeit

Benefits dieser Stelle

Discounted or free food

Employee discount

Sick pay

Store discount

Zusammenfassung

Maki & Ramen in the United Kingdom is seeking a Restaurant Assistant General Manager to launch our new site, oversee day-to-day operations and deliver an outstanding guest experience during events.

You will lead a large, diverse team, provide training, maintain high standards of hospitality, and drive performance through upselling and strict cost control. This is a full‑time role with salary plus tips, designed to grow with the brand.

Qualifikationen

• High-volume operational expertise with fast table turnover and event-time demand.
• Strong leadership and communication to motivate large teams.
• Commercial/analytical skills to interpret covers, spend, labour, waste.
• Resilience and adaptability for last-minute changes and spikes.
• Commitment to premium guest experience under volume and time pressure.

Aufgaben

• Oversee all aspects of restaurant operations within a high-traffic, event-driven venue.
• Lead and develop a large team, uphold hospitality standards and performance.
• Drive commercial performance including revenue, upselling, cost control, labour, and P&L.
• Ensure health and safety, licensing, food hygiene, and arena requirements compliance.
• Collaborate with arena stakeholders to coordinate logistics and guest experience during peak times.

Kenntnisse

High-volume operations

Leadership

Analytical skills

Resilience

Guest experience

Jobbeschreibung

Pay: £31,590-£32,760 per year (typical earnings up to £42k with tips and bonus included)

Hours: 45-50 per week

Role: Full Time Assistant General Manager

Commencement Date: [ASAP]

Be part of something new – join Maki & Ramen

We're Maki & Ramen – a growing, Japanese-inspired dining brand known for our homemade ramen and freshly prepared sushi. With a strong focus on quality and warm, attentive service, we’re passionate about delivering a memorable experience for every guest.

We are looking for an experienced and driven Restaurant Assistant General Manager to lead the launch and shape the future of this exciting new site. If you're ready to take the next step in your career and be part of a vibrant, expanding team, we’d love to hear from you.

Key Responsibilities:

We’re looking for confident, adaptable individuals excited to be part of something new. You’ll receive full training to help you settle into the Maki & Ramen way and lead with confidence from day one.

As Restaurant Assistant General Manager, you'll play a key role in launching and running our new site. You’ll be responsible for overseeing all aspects of day-to-day operations – from managing the team and ensuring exceptional customer service, to driving performance, maintaining high standards, and delivering strong commercial results. Some of your responsibilities are listed below and are not limited to:

• Oversee all aspects of restaurant operations within a high-traffic, event-driven venue, ensuring smooth and efficient service before, during, and after arena events.
• Lead, develop, and inspire a large and diverse team, upholding exceptional standards of hospitality, culture, and performance in a fast-paced environment.
• Drive commercial performance, including revenue maximisation, upselling initiatives, cost control, labour management, and full P&L accountability.
• Ensure full compliance with health and safety, licensing, food hygiene, and all O2 Arena operational requirements, representing the brand to the highest standard.
• Collaborate closely with arena stakeholders (security, events, facilities, suppliers) to coordinate logistics, anticipate visitor surges, and maintain an excellent guest experience during peak trading periods.

Required Skills and Experience:

• High-volume operational expertise, with proven ability to manage rapid table turnovers, queue control, and increased footfall during event times.
• Outstanding leadership and communication skills, capable of motivating large teams, delegating effectively, and sustaining morale in demanding situations.
• Strong commercial and analytical acumen, confidently interpreting data (covers, average spend, labour percentages, wastage, forecasts) to support consistent profitability.
• Resilience and adaptability, able to maintain control during operational challenges, last-minute event schedule changes, or unexpected spikes in demand.
• A commitment to delivering a premium guest experience, ensuring service quality remains high despite volume, pressure, and time constraints.

As a part of the team, you will receive a motivated and friendly working environment and a competitive salary + tips on top an opportunity to expand your career.

Job Type: Full-time

Benefits:

• Discounted or free food
• Employee discount
• Sick pay
• Store discount

Experience:

• Restaurant management: 1 year (required)
• Hospitality: 1 year (required)
• Customer service: 1 year (required)
• Management: 1 year (required)

Licence/Certification:

• Food Safety Level 2 (preferred)
• Food Allergen Training (preferred)
• Personal Licence Holder (preferred)

Work Location: In person