assistant general manager

wagamama ltd; Hereford; On-site; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Annual bonus up to £3,000

Tips share

Friends & family 50% discount

Free meals on shift

Early access to earned pay (Wagestream

Parental leave: 26 weeks full pay + 13

Job summary

wagamama ltd is seeking an assistant general manager (full-time) to lead and support a high-energy restaurant. You will work closely with the General Manager to sustain excellence in service, while fostering growth and teamwork across the floor.

The role emphasizes empathy, pace, and continuous improvement in a dynamic environment. You'll be responsible for coaching staff, solving issues quickly, and maintaining a welcoming atmosphere that aligns with wagamama's guest-first philosophy.

Responsibilities

• Run a vibrant, high-performing restaurant alongside the General Manager
• Support your team to feel seen, supported, and proud of their work
• Jump into service, solve problems quickly, and keep energy high
• Coach your team to grow beyond targets and improve continuously
• Apply Kaizen thinking to spot small improvements and make them happen

Job description

assistant general manager |full time

at wagamama, food is life. we care deeply about fresh ingredients, service with pace, and the kind of leadership that lifts everyone up. as assistant general manager, you'll bring the calm in the chaos, the rhythm to the rush, and the support your team needs to thrive

what you'll be doing

• working shoulder-to-shoulder with your general manager to run a vibrant, high-performing restaurant
• helping your team feel seen, supported, and proud of what they do
• jumping into service, solving problems fast, and keeping energy high
• coaching your team to grow, not just hit targets
• thinking with a kaizen mindset - constantly spotting the little ways we can do things better, then making them happen

you'll love this role if you...

• lead with empathy and a bit of edge
• bring people together so the team moves as one
• love the idea of growing into a general manager
• thrive in fast-paced places where no two days are the same
• believe food brings people together, and restaurants can be places of real connection

what you'll get

• a culture that backs your growth, wellbeing + individuality
• up to £3,000 annual bonus
• a share of tips*
• 50% off for friends + family
• free meals on shift
• early access to earned pay with wagestream
• 26 weeks full pay + 13 weeks half pay for new parents
• 30% off at other TRG brands (brunning & price pubs, barburrito + more)

in addition to this, we offer the usual benefits such as: pension scheme, holiday, training, cycle to work scheme, retail + leisure discounts, discounted gym memberships + long service awards

we're proud to be a disability confident employer. no matter where you're from or who you are, you've got a seat at our bench

*100% of tips go to our teams. actual tips by restaurant will vary. tips are left solely at our guests discretion and are not considered as wages by the company nor are they guaranteed in any way