assistant general manager

wagamama; Hereford; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Annual bonus up to £3,000

Share of tips

Friends & family discount

Free meals on shift

Earned pay access (Wagestream)

Parental leave options (26 weeks full,

26 weeks full pay + 13 weeks half pay

Discounts across brands

Job summary

wagamama is seeking an assistant general manager to lead a vibrant Hereford restaurant, partnering with the general manager to drive performance, service speed, and team engagement. This full-time role offers a clear path to general manager, with a competitive bonus potential and staff discounts.

You’ll coach staff, solve problems quickly, and foster Kaizen thinking, creating an environment where growth, wellbeing, and inclusion are valued.

Qualifications

• Experience leading a restaurant team in a fast-paced environment.
• Strong people management and communication skills.
• Proven ability to coach teams to improve service and performance.

Responsibilities

• work shoulder-to-shoulder with your general manager to run a vibrant, high-performing restaurant
• helping your team feel seen, supported, and proud of what they do
• jumping into service, solving problems fast, and keeping energy high
• coaching your team to grow, not just hit targets
• thinking with a Kaizen mindset - spotting and implementing small improvements continuously

Skills

Leadership

Team coaching

Customer service

People management

Kaizen mindset

Job description

assistant general manager | full time

assistant general manager | full time at wagamama, food is life. we care deeply about fresh ingredients, service with pace, and the kind of leadership that lifts everyone up. as assistant general manager, you’ll bring the calm in the chaos, the rhythm to the rush, and the support your team needs to thrive

What You’ll Be Doing

• working shoulder-to-shoulder with your general manager to run a vibrant, high-performing restaurant
• helping your team feel seen, supported, and proud of what they do
• jumping into service, solving problems fast, and keeping energy high
• coaching your team to grow, not just hit targets
• thinking with a kaizen mindset - constantly spotting the little ways we can do things better, then making them happen

you’ll love this role if you...

• lead with empathy and a bit of edge
• bring people together so the team moves as one
• love the idea of growing into a general manager
• thrive in fast-paced places where no two days are the same
• believe food brings people together, and restaurants can be places of real connection

What You’ll Get

• a culture that backs your growth, wellbeing + individuality
• up to £3,000 annual bonus
• a share of tips*
• 50% off for friends + family
• free meals on shift
• early access to earned pay with wagestream
• 26 weeks full pay + 13 weeks half pay for new parents
• 30% off at other TRG brands (brunning & price pubs, barburrito + more)

in addition to this, we offer the usual benefits such as: pension scheme, holiday, training, cycle to work scheme, retail + leisure discounts, discounted gym memberships + long service awards

we’re proud to be a disability confident employer. no matter where you’re from or who you are, you’ve got a seat at our bench

Feed Yourself, Feed Others

• 100% of tips go to our teams. actual tips by restaurant will vary. tips are left solely at our guests discretion and are not considered as wages by the company nor are they guaranteed in any way