Assistant General Manager

Caravan; Greater London; Hybrid; GBP 47,000 - 57,000; Full time

Benefits offered by this job

Meals on shift

Dining discounts for family & friends

Coffee discounts

Leadership training program

Wellbeing resources

Job summary

Caravan is seeking an Assistant General Manager to lead guest experiences and mentoring from the floor, while partnering with the General Manager to drive performance across people, product, place, and profit.

You will recruit and develop high-performing teams, maintain service standards, and balance operations with staff growth within Caravan's culture. This role offers strong progression and leadership opportunities.

Qualifications

• Experienced hospitality leader with multi-shift or management experience.
• Proven ability to recruit, onboard and develop teams with training and reviews.
• Confident in leading teams, maintaining standards and guest experiences.
• Culture ambassador focused on Caravan values.
• Organised and commercially aware, balancing operations with people development.

Responsibilities

• Ensure our food, drink, and service standards are consistently delivered.
• Recruit, onboard and develop confident, high-performing teams with training plans.
• Drive sales, labour, GP, and wastage targets while protecting Caravan culture.
• Manage systems including Fourth, Harri, Mapal, Workvivo for rota, payroll and compliance.
• Maintain property standards, health & safety, and compliance with EHO/Food Alert.
• Contribute to management meetings, audits, and action plans.

Skills

Hospitality leadership

Team management

People development

Operational excellence

Tools

Fourth

Harri

Mapal

Workvivo

Job description

Pay: Up to £52,000 per annum (depending on experience) + bonus

The Role

We’re looking for anAssistant General Managerto join our team at Caravan.

At Caravan, our leaders set the tone. As an Assistant General Manager, your role is to give the guest the best experience possible. You’ll support your General Manager to deliver outstanding results across people, product, place, performance and profit. You’ll lead from the floor: keeping every service flowing smoothly, building confident and happy teams and making sure our ‘All Welcome’ hospitality is felt by every guest, every day.

What you’ll do:

As Assistant General Manager you are responsible for delivering exceptional hospitality experiences to our guests and team. To make that happen you’ll:

• Ensure our food, drink, and service standards are consistently delivered
• Recruit, onboard and develop confident, high-performing teams: making sure new hires feel welcome and everyone has clear training, reviews and development plans
• Drive sales, labour, GP, and wastage targets while protecting the Caravan culture
• Manage systems including Fourth, Harri, Mapal, Workvivo to oversee the rota, payroll and compliance
• Maintain property standards, health & safety, and compliance with EHO/Food Alert
• Contribute to management meetings, audits, and action plans

About You:

We hire for mindset, not just skill. To thrive as an Assistant General Manager, you should be:

An experienced and ambitious hospitality leader (with multi-shift or management experience), focused on growing into a future General Manager

Confident leading teams, managing standards, and creating great guest experiences

A culture ambassador: positive, approachable, and committed to Caravan’s values

Organised, commercially aware, and able to balance operations with people development

What We Offer

Competitive salary + bonus

Career progression supported by leadership training and development, including our Leadership Development Programme, Train the Trainer, and Hospitality Programme.

Meals + drinks on shift

Dining discounts for family & friends

Coffee discounts at Caravan Coffee Roasters

Access to financial health, wellbeing, and mentoring support

About us

At Caravan, we believe hospitality is about more than just great food and drink, it’s about people. Since 2010, we have been building award-winning restaurants and a specialty coffee roastery while investing in sustainability, diversity, inclusion, and community. We’re also proudly B Corp Certified, which means we’re committed to people and planet as much as we care about delivering genuine hospitality.

Caravan is an equal opportunities employer. We welcome applicants from all backgrounds and experiences.