Assistant General Manager

SSP; Greater London; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Colleague discount

Friends & Family discount

Access to digital GPs

Wellbeing support

Family-friendly leave

Networks for inclusion

Life assurance

Apprenticeships and development

Share incentive plan

Job summary

SSP is seeking an inspirational Assistant General Manager to join our team in Greater London. You’ll support the General Manager and drive exceptional customer service and operational excellence across venues.

Mentor and train the team, lead by example, uphold the highest standards of brand quality and safety, and communicate effectively in a fast-paced food and travel environment. We offer a competitive £35,000 salary, colleague discounts, wellbeing support and ongoing development opportunities.

Qualifications

• Be passionate and dedicated and a strong support to the General Manager.
• Have proven experience and confidence in leading a team.
• Communicate effectively and clearly.
• Be adaptable and resilient in any situation.

Responsibilities

• Support the General Manager and team to deliver exceptional customer service.
• Inspire the team to deliver outstanding customer service and loyalty.
• Mentor and train the team to grow and excel.
• Lead by example to uphold brand quality and safety.

Skills

Team leadership

Customer service

Mentoring

Effective communication

Adaptable

Job description

If you're passionate about food and travel, you've come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you.

As Assistant General Manager, you'll be rewarded with a competitive salary of £35,000 p.a. and enjoy:

• Colleague discount - up to 50%
• Friends & Family discount 20% (T&C apply does not apply to all brands)
• Access to digital GPs, 24/7 helpline for you & family
• Wellbeing support and family-friendly leave
• Variety of networks to support you, Neurodiversity, LGBTQ and many more
• Life assurance
• Apprenticeships and ongoing development opportunities
• Share incentive plan (SIP)

We're looking for an inspirational Assistant General Manager to join our team. You'll have the opportunity to make a difference every day, as you support your manager and team to deliver exceptional customer service and operational excellence.

• Be passionate and dedicated and a strong support to the General Manager.
• Have the highest standards of brand quality and safety for our customers and team.
• Be an inspiration to the team to deliver outstanding customer service and loyalty.
• Mentor and train the team to grow and excel.
• Have proven experience and confidence in leading a team.
• Set an example of excellent service skills.
• Communicate effectively and clearly.
• Be adaptable and resilient in any situation.

SSP are proud to be an equal-opportunity employer that seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.

Start the best part of your journey with us!

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