General Manager

The Duke of Kent, Ealing; Greater London; On-site; GBP 44,000 - 54,000; Full time

Benefits offered by this job

GM bonus up to 100% of salary

25% discount on food & drink

Healthcare cash plan

Job summary

The Duke of Kent, Ealing is seeking a General Manager to lead a vibrant pub with a strong local presence in West London. You will be the face of the business, guiding teams to deliver outstanding service and build lasting guest relationships.

With a fully-staffed operation and a focus on premium food and drinks, you’ll drive events and partnerships to grow the venue’s reputation while nurturing a welcoming community hub. A great hands-on leader opportunity awaits.

Qualifications

• Customer-facing leadership experience in hospitality and pubs.
• Strong communication and people-management skills.
• Ability to build relationships with local community and guests.

Responsibilities

• Be the face of the business and a visible presence at peak times.
• Build genuine connections within the local community.
• Create a culture of hospitality that guests remember and teams are proud to be part of.
• Champion a premium food and drink experience.
• Drive events, partnerships and local initiatives.
• Inspire the team to deliver consistently brilliant service.

Job description

The Duke of Kent, Ealing, W13 8DL
General Manager Vacancy - Large live in manager's flat available
Up to £49,000 plus bonus and great benefits

A fantastic location in the heart of Pitshanger, a spacious garden, private event spaces, a premium food and drink offer, and a loyal local catchment make it a business with enormous potential.

What we're looking for now is the right General Manager to bring it all together. This is an opportunity for a passionate, customer-facing leader who wants to roll their sleeves up, lead from the front, and put their own stamp on the business. Someone who understands that great pubs aren't built from the office, they're built on the floor, by creating relationships with guests, inspiring teams and becoming part of the local community.

We believe The Duke of Kent can be one of the most talked-about pubs in West London. To get there, we need a General Manager with the energy, presence and creativity to make that happen.

We\'re looking for someone who will:

• Be the face of the business and a visible presence at peak times
• Build genuine connections within the local community
• Create a culture of hospitality that guests remember and teams are proud to be part of
• Champion a premium food and drink experience
• Drive an exciting programme of events, experiences and local partnerships
• Bring fresh ideas that give people reasons to visit beyond just lunch or dinner
• Inspire the team to deliver consistently brilliant service
• Take ownership of the pub\'s reputation and lead its growth journey

This role would suit someone who sees opportunity where others see challenges. Someone excited by the prospect of taking a pub with strong foundations and unlocking its full potential. The Duke of Kent has all the tools needed to become a true destination venue. What it needs now is the right host, leader and community champion to put it firmly back on the map.

If you\'re motivated by building a reputation, growing a business, developing a team and becoming the heartbeat of a local community, this could be one of the most rewarding General Manager opportunities in the estate. We\'re not just looking for someone to run The Duke of Kent. We\'re looking for someone to lead its next chapter.

What we can offer you:

• Our General Manager contracts are 40 hour a week over 5 days, business needs can influence this but we never "celebrate" working too many hours!!
• GM bonus is up to 100% of your salary
• An exciting variety of career paths: Explore a wide range of roles and career paths across our pubs and hotels.
• Supportive environment: We put people first and strive for a collaborative and trusting atmosphere where everyone is valued.
• Continuous growth: Engage in learning and development programs to fuel your personal and professional growth.
• 25% discount on food and drink, across all our pubs and hotels for you and your friends and family. Increasing to 30% after one year, 35% after three years and 40% after five years.
• Discounted hotel stays at hotels in the Fuller’s Family
• Access to ‘My Fuller’s’ – our online benefits platform where you can make savings at 100s of retailers and access discounted gym memberships, cinema tickets and much more.
• Healthcare Cash Plan – you will have access to a 24-hour GP service and the ability to claim your money back for dentist and eyecare appointments.
• Full induction and training
• The option to receive up to 35% of your earnings as you earn them with Wagestream. This means you won’t always need to wait until payday.

What we look for in a General Manager:

• Pride in being the driving force behind the success of the business.
• Someone who can motivate and support the team as well as create a special atmosphere for customers.
• A commercially minded individual.
• A confident manager with great decision-making skills.
• Ability to take ownership of problems.
• Great communication skills
• Passion for fresh food, great wines, and engaging service.