Designate Assistant General Manager

Drake & Morgan; Greater London; On-site; GBP 34,000 - 52,000; Full time

Benefits offered by this job

Meals on duty

Full training

Company trips

Bonuses & service charge

Staff Parties & Events

Birthday day off

Hospitality EAP access

Job summary

Drake & Morgan in the UK is seeking a Designate Assistant General Manager to lead operations across multi-room venues with a focus on exceptional guest service and product standards. The role requires driving revenue initiatives, staff development, and maintaining strong financial controls.

You will join during an exciting growth period, with opportunities to progress into larger roles, while enjoying meals on duty, full training, and company events in a dynamic hospitality group.

Qualifications

• Experience in managing at volume in multi-room, multi-occasion hospitality environments.
• Strong guest-service standards and product knowledge.
• Ability to lead, motivate and develop a team to achieve business objectives.

Responsibilities

• Develop a culture of actively seeking feedback from customers and acknowledge repeat guests.
• Agree and implement actions to continuously improve the guest experience.
• Respond promptly to customer requests and feedback, verbally and in writing.
• Maintain high personal and team presentation standards and hygiene.
• Ensure seamless execution of common objectives across the team.
• Manage sales and conversion and support revenue initiatives.
• Lead staff meetings, brief teams, and record action points.
• Review financial information to support timely decision making.
• Manage monthly stock-takes and review variances with departments.
• Adhere to in-house control systems and audit requirements.
• Maintain departmental control systems to meet margins.
• Forecast revenues and costs for labour and centres.
• Build and maintain an efficient team aligned to business goals.
• Support recruitment and staff performance management per job descriptions.

Job description

We are looking for a DesignateAssistant General Manager to join our amazing team

Since opening our doors in 2008, the Drake & Morgan collection now has 16 beautiful bars and restaurants in London and Manchester.

We wanted to create a unique space where locals and visitors alike could enjoy thoughtful, inspired menus and innovative, crafted cocktails in the most welcoming environment. An escape from the everyday.

You will be the best in class in your sector and will have a thirst for knowledge coupled with a desire to give your guests the very best service, standards and product.

You will be used to managing at volume and have experience within multi room, multi occasion businesses.

The is a fantastic opportunity to join us as we enter an exciting growth period

A flavour of the Role…

• Develop a culture of actively seeking feedback from customers on a regular basis, get to know the regular guests and acknowledge repeat custom
• Agree and implement actions to continuously improve the guest experience
• Ensure customer requests and feedback, both verbal and written are responded to promptly and efficiently
• Demonstrate a high standard of restaurant and personal presentation, ensuring good personal hygiene of self and team
• Ensure that common objectives are executed seamlessly and professionally
• Managing Sales and Conversion
• Support the implementation of revenue generation initiatives
• Assisting in management/running of staff meetings, ensuring the team are fully briefed and action points are recorded and achieved
• Review and communicate financial information to assist in proactive and timely decision making
• Manage monthly stock-takes and review results and variances with relevant departments
• Ensure that in house control systems/audit requirements are adhered to
• Maintain/develop specific departmental control systems in order to meet or exceed food and beverage margins
• Control costs without compromising standards and customer experience
• Forecast potential revenues and costs for revenue/cost centres, with particular reference to labour forecasting
• To build and maintain an efficient team of employees, driving the team towards the objectives of the business
• To support the recruitment and selection employees to the agreed staffing levels using cost effective recruitment methods
• Support the management of all employees’ performance in line with job descriptions, giving regular feedback and appraisals

What’s in it for you?

We offer huge opportunities to progress into bigger roles in the future

• Career progression
• Meals on duty
• Full training
• Company trips & incentives
• Service charge and bonuses
• Staff Parties & Events
• Great team culture
• Your Birthday off & paid
• Access to Hospitality Actions Employee Assistance Programme

Please note you must be able to prove you are eligible to work in the UK and have excellent written and spoken English.