Assistant General Manager

Mosaic-Pub-; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Weekly discretionary bonus

Annual team party

48 hour contract

50% off food

20% off drinks

Pension

Team meals

Career progression

Job summary

The East Putney Tavern on Upper Richmond Road is hiring an Assistant General Manager to drive daily operations and lead a quality hospitality team. You will work closely with the General Manager to ensure excellent guest experiences and staff development across a three-floor pub/restaurant.

Responsibilities include operations, supervision, customer relations, quality assurance, compliance, and financial oversight. A positive, energetic leader is essential.

Qualifications

• Proven experience in a managerial role within a pub, restaurant, or hospitality environment.
• Strong leadership and interpersonal skills, with the ability to motivate and inspire a diverse team.
• Excellent communication and problem solving abilities.
• Knowledge of health, safety, and food hygiene standards.
• Flexibility to work evenings, weekends, and holidays as needed.
• A passion for delivering outstanding customer service and a positive guest experience.

Responsibilities

• Assist the General Manager in daily operations, opening/closing procedures, cash handling, and inventory management.
• Lead, train, and motivate team members; assist with scheduling and performance reviews.
• Ensure an outstanding customer experience; proactively address issues and build relationships with regular guests.
• Uphold high standards in food, drink, and service quality; work with kitchen/bar teams to maintain consistency.
• Ensure health, safety, and licensing regulations are strictly adhered to.
• Assist in managing budgets, monitoring expenses, and analyzing performance data to optimize operations.

Job description

located on Upper Richmond road, The East Putney Tavern the go-to spot for memorable times and joyous celebrations! Split over three floors East Putney Tavern has a friendly and welcoming vibrant atmosphere it makes the perfect all day social hub.

Role Overview:

As the Assistant General Manager, you’ll play a vital role in daily operations, team leadership, and customer satisfaction. Working closely with the General Manager, you’ll help oversee all aspects of the pub/restaurant, from ensuring high-quality service to supporting team development. You’ll lead by example, maintain high standards, and ensure that both staff and guests feel valued and engaged.

Key Responsibilities:

• Operational Support: Assist the General Manager in all daily operations, including opening/closing procedures, cash handling, and inventory management.
• Staff Supervision: Lead, train, and motivate team members to deliver exceptional service; assist with scheduling and performance reviews.
• Customer Experience: Ensure an outstanding customer experience, proactively addressing any issues and building strong relationships with regular guests.
• Quality Assurance: Uphold high standards in food, drink, and service quality; work closely with kitchen/bar teams to maintain consistency.
• Compliance: Ensure health, safety, and licensing regulations are strictly adhered to.
• Financial Oversight: Assist in managing budgets, monitoring expenses, and achieving financial targets; support in analyzing performance data to optimize operations.

Qualifications:

• Proven experience in a managerial role within a pub, restaurant, or hospitality environment.
• Strong leadership and interpersonal skills, with the ability to motivate and inspire a diverse team.
• Excellent communication and problem‑solving abilities.
• Knowledge of health, safety, and food hygiene standards.
• Flexibility to work evenings, weekends, and holidays as needed.
• A passion for delivering outstanding customer service and a positive guest experience.

What We Offer:

• a discretionary bonus scheme paid out weekly based on the site KPI's
• our annual team party
• 48 hour contract and a commitment for a good work/life balance
• 50% off food and 20% off drink in all our venues
• and the usual - pension and team meals
• great progression opportunities within the company