Assistant Manager

White Cross; Greater London; On-site; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Free Meals

28 days holiday

Company Pension

Discounts on meals and stays

Share Save Scheme

Career development

Job summary

White Cross in Richmond is seeking a motivated Assistant Manager to lead our busy, high-profile pub. You will manage front-of-house operations, coach the team, and help drive service standards to delight every guest.

You will work alongside the General Manager to develop the business, train staff, and seize growth opportunities. A genuine passion for hospitality, a positive attitude, and a readiness to grow are essential.

Qualifications

• Motivated and experienced Assistant Manager for a high-volume, premium pub environment.
• Strong focus on guest service and team development.
• Ability to lead by example and drive operational standards.

Responsibilities

• Lead front-of-house operations and guest service.
• Coach and develop team; ensure consistent service quality.
• Collaborate with General Manager on business development and growth opportunities.
• Participate in training and onboarding of new staff.

Skills

Team leadership

Customer service

Hospitality experience

High-volume environment

Job description

Assistant Manager

The world famous White Cross (a.k.a. The Pub that Floods) is the only traditional pub on the Richmond riverfront, and has long been a part of every day life for Richmond locals. Situated on a beautiful stretch of the Thames, there is no better place to be for a relaxing pint by the fire on a cold winter's day, or soaking up the sun with a spritz in hand in the summer - not to mention breathtaking views to enjoy throughout the year. Our menu is simple yet classic, as we aim to showcase the best of premium seasonal British cuisine to the whole world who come and visit us.

It is also one of the only remaining pubs where you can, quite literally, be flooded in! The Thames in Richmond is tidal, which means several days a month the tide is high enough to come into the garden. If it is exceptionally high, then enjoy the feeling of being marooned in a pub with a pint of beer or a glass of wine as nature won't allow you to leave (not a bad excuse we think!)

Our team are the bedrock of the pub, who understand that we represent all that is best about British pub life; joining us means having the honour and privilege of helping run one of the most unique and famous pubs in the UK, whilst having heaps loads of fun to boot!

What We Offer Our Assistant Managers:

• Access to our Career Pathway and development towards GM - A large majority of our GM appointments are internal
• Access to our fully funded apprenticeships and training and development courses
• 20% discount in all Young's Pubs and 30% discount on overnight stays in our Pubs with Rooms
• Access to our Share Save Scheme
• Free Meals
• 28 Days holiday per year
• Company Pension Scheme

What we look for in an Assistant Manager:

We are looking for a motivated & experienced Assistant Manager to join and lead our team in our high volume and high profile pub - someone who may be after a new challenge and who is keen to develop their career in premium hospitality.

As the successful Assistant Manager you will have a genuine passion for exceptional customer service and a pro-active approach to team management. You will be enthusiastic & driven to continue the success of our pub and play a pivotal part in training our team to ensure they have the knowledge needed to delight our customers.You will also have an interest in assisting the General Manager in developing the business and seeking new avenues of growth to help build our pub for the future.

You will also be someone who is committed to their career in hospitality and we can offer ongoing development to support you as you grow and succeed with us. And above all, we would like someone who lives and breathes pubs, with an eternal smile on their face!