Assistant General Manager

the Public House Group; Greater London; Hybrid; GBP 42,000 - 64,000; Full time

Benefits offered by this job

50% off meals

Weekly tips in tip jar

Discounts platform with hundreds of av

Wellbeing & mental health support

Anniversary overnight stay

Wage stream access

Referral scheme

Staff meals on shift

Career progression

Job summary

The Hero, part of Public House Group, is recruiting an Assistant General Manager to lead the team and elevate guest experiences at a flagship gastro pub in London. You will work closely with the General Manager to oversee daily ops, ensure impeccable service and a thriving team culture.

We’re seeking a proven AGM or high-level restaurant manager with strong leadership, superb communication and a hands-on approach.

Qualifications

• Proven experience as an AGM, Restaurant Manager or similar.
• Experience in fine dining or high-end restaurants.
• Strong leadership skills with the ability to motivate, manage and develop a diverse team.
• Positive and friendly attitude, with a willingness to work collaboratively with the team.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and make decisions under pressure.
• A passion for delivering exceptional customer service and creating a positive experience for guests.
• Flexibility to work evenings, weekends, and holidays as needed

Responsibilities

• Oversee daily restaurant operations, ensuring seamless service and efficiency.
• Recruit, train, and inspire a high-performing team to deliver exceptional guest experiences.
• Maintain the highest standards of quality, hospitality, and compliance with health and safety regulations.
• Control budgets, manage costs, and work towards meeting revenue targets.
• Act as a visible leader, building relationships with guests and handling feedback professionally.
• Work closely with the management team to implement new ideas that enhance the guest experience and drive business growth

Skills

AGM experience

Leadership

Restaurant mgmt

Excellent communication

Team development

Job description

We’re seeking an exceptional Assistant General Manager to join our team at The Hero, to lead the team & elevate the guest experience at one of our flagship gastro pubs-where impeccable service, elevated dining, and timeless hospitality meet.

As Assistant General Manager, you’ll work side-by-side with the General Manager to oversee the daily operations of a vibrant, high-volume gastro pub. You’ll be a natural leader, a confident communicator, and a hands‑on operator who thrives in a fast-paced environment.

What's in it for you as an Assistant General Manager:

• 50% off food and drink in our pubs for up to 4 people
• Every penny of service charge goes to the people who work in our restaurants, including our kitchen team. Access your tips weekly in your digital tip jar.
• Access to Benefits platform with hundreds of discounts on shopping, gym memberships, holidays, bars and restaurants + More
• 24/7 Health and wellbeing support, Access support lines anytime for your mental, physical and financial health.
• Celebrate your 1-year anniversary with an overnight stay in the Cotswolds, On us!
• Access to Wage stream, A financial wellbeing platform, helping you manage, save and access up to 50% of your earnings in advance of payday.
• Earn more with our employee referral scheme.
• Delicious staff meals on shift.
• Career progression opportunities, on going training to develop yourself personally and professionally.

What you'll be doing as an Assistant General Manager:

• Oversee daily restaurant operations, ensuring seamless service and efficiency.
• Recruit, train, and inspire a high-performing team to deliver exceptional guest experiences.
• Maintain the highest standards of quality, hospitality, and compliance with health and safety regulations.
• Control budgets, manage costs, and work towards meeting revenue targets.
• Act as a visible leader, building relationships with guests and handling feedback professionally.
• Work closely with the management team to implement new ideas that enhance the guest experience and drive business growth.

About you, our new Assistant General Manager:

• Proven experience as an AGM, Restaurant Manager or similar
• Ideally you will have previous experience in fine dining or high end restaurants
• Strong leadership skills with the ability to motivate, manage and develop a diverse team.
• Positive and friendly attitude, with a willingness to work collaboratively with the team.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and make decisions under pressure.
• A passion for delivering exceptional customer service and creating a positive experience for guests.
• Flexibility to work evenings, weekends, and holidays as needed

About us:

Public House Group is a collection of pubs and restaurants across London and the Cotswolds. Our journey began with The Pelican, setting the tone for everything that followed.

Each of our venues champions the very best of the UK, from responsibly sourced meats and seasonal vegetables to a carefully curated selection of wines and spirits.

At the heart of what we do is a commitment to craftsmanship, provenance and authenticity. We work closely with farmers, growers and suppliers who share our values, ensuring that every dish and every drink reflects quality, integrity and care.

As we continue to grow, our focus remains the same. to create spaces that feel both timeless and contemporary, where guests experience honest food, thoughtful service and a genuine connection to British produce.

If you're passionate about providing excellent service, great leadership and creating memorable experience for guests, we'd love to have you join the team at The Hero!