Host

The Hero; City of Westminster; On-site; GBP 17,000 - 26,000; Full time

Benefits offered by this job

50% off food and drink

Service charge paid to staff

Benefits platform with discounts

Health and wellbeing support

1-year work anniversary overnight stay

Access to Stream platform for earnings

Employee referral scheme

Staff meals on shift

Career progression and training

Job summary

The Hero in Maida Vale is seeking a warm, guest-focused Host to join our restaurant team. You will warmly welcome guests, seat them promptly and provide attentive service in a lively, four-story pub environment.

We prioritise teamwork, excellent communication, and a proactive approach to creating memorable dining experiences, with opportunities for progression and a range of staff benefits and discounts.

Qualifications

• Previous experience as a Host or similar role within hospitality.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast-paced environment.
• Passion for delivering exceptional customer service and creating a positive guest experience.
• Flexible approach to work.

Responsibilities

• Warmly welcome guests and seat them promptly.
• Provide excellent customer service and menu information.
• Maintain a friendly and courteous demeanor in a fast-paced setting.
• Manage waitlists during peak times and communicate wait times.
• Collaborate with front-of-house team to ensure a smooth dining experience.

Skills

Hospitality experience

Customer service

Guest seating

Teamwork

Communication

Job description

We are looking for an enthusiastic and customer focused Host to join our team at The Hero.

The Hero is a stunning four-storey pub in the heart of Maida Vale offering a different experience on each floor. We are looking for motivated team members with dining service experience to join our restaurant team.

If you're passionate about hospitality and seeking an opportunity to thrive in a dynamic environment, we’d love to hear from you!

• Salary - up to £13 per hour + service charge ( Earn up to £19 per hour)

What's in it for you as a Host at The Hero:

• 50% off food and drink in our pubs for a table of up to 4 people.
• Every penny of service charge goes to the people who work in our restaurants, including our kitchen team. Access your tips weekly in your digital tip jar.
• Access to Benefits platform with hundreds of discounts on shopping, gym memberships, holidays, bars, restaurants + more.
• 24/7 Health and Wellbeing support, access support lines anytime for your mental, physical and financial health.
• Celebrate your 1-year work anniversary with an overnight stay in the Cotswolds, on us!
• Access to Stream, A financial wellbeing platform, helping you manage, save and access up to 50% of your earnings in advance of payday.
• Earn more with our employee referral scheme.
• Delicious staff meals on shift.
• Career progression opportunities, on going training to develop yourself personally and professionally.

What you'll be doing as a Host at The Hero:

• Warmly welcome guests as they enter the restaurant, assist getting them seated promptly and efficiently.
• Provide excellent customer service by addressing guest inquiries, offering menu information and assisting with special requests.
• Foster a positive atmosphere by maintaining a friendly, calm and courteous demeanour whilst working in a fast paced environment.
• Manage waitlists during peak times and manage expectations by keeping guests informed of wait times.
• Collaborative teamwork, communicate effectively with front of house team to ensure a smooth dining experience for all guests.

About you, our new Host at The Hero:

• Previous experience as a Host or similar role within hospitality.
• Positive and friendly attitude, with a willingness to work collaboratively with the team.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast-paced environment.
• A passion for delivering exceptional customer service and creating a positive experience for guests.
• Flexible approach to work.

About Us:

Public House Group is a collection of pubs and restaurants across London and the Cotswolds. Our journey began with The Pelican, setting the tone for everything that followed.

Each of our venues champions the very best of the UK, from responsibly sourced meats and seasonal vegetables to a carefully curated selection of wines and spirits.

At the heart of what we do is a commitment to craftsmanship, provenance and authenticity. We work closely with farmers, growers and suppliers who share our values, ensuring that every dish and every drink reflects quality, integrity and care.

As we continue to grow, our focus remains the same to create spaces that feel both timeless and contemporary, where guests experience honest food, thoughtful service and a genuine connection to British produce.

If you're passionate about providing excellent service and creating memorable experience for guests, we'd love to have you join the team at The Hero!