Assistant General Manager

Maki & Ramen; Grays; Presencial; GBP 32 000 - 33 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Discounted or free food

Employee discount

Sick pay

Store discount

Resumo da oferta

Maki & Ramen is seeking an experienced Restaurant Assistant General Manager to lead the launch of a new site in the UK. You will oversee day-to-day operations, manage a large team, and drive exceptional guest service, while delivering strong commercial results during busy event periods.

You will build a high-performing culture, ensure health and safety compliance, and collaborate with arena stakeholders to maintain smooth service before, during and after events.

Qualificações

• High-volume operational management experience.
• Strong leadership and communication skills for large teams.
• Ability to interpret data like covers, average spend, labour %, wastage, forecasts.
• Flexible and resilient to schedule changes and peak periods.
• Commitment to premium guest experience under pressure.

Responsabilidades

• Oversee all aspects of day-to-day operations at a high-traffic venue.
• Lead, develop and inspire a large, diverse team with high hospitality standards.
• Drive revenue, upselling, cost control and full P&L accountability.
• Ensure health, safety, licensing and food hygiene compliance.
• Coordinate with arena stakeholders to manage visitor surges and guest experience.

Conhecimentos

Operational leadership

Event-driven hospitality

Team development

P&L awareness

Customer service excellence

Formação académica

Food Safety Level 2 (preferred)

Food Allergen Training (preferred)

Personal Licence Holder (preferred)

Descrição da oferta de emprego

Pay: £31,590-£32,760 per year (typical earnings up to £42k with tips and bonus included)

Hours: 45-50 per week

Role: Full Time Assistant General Manager

Commencement Date: [ASAP]

Be part of something new – join Maki & Ramen

We're Maki & Ramen – a growing, Japanese-inspired dining brand known for our homemade ramen and freshly prepared sushi. With a strong focus on quality and warm, attentive service, we’re passionate about delivering a memorable experience for every guest.

We are looking for an experienced and driven Restaurant Assistant General Manager to lead the launch and shape the future of this exciting new site. If you're ready to take the next step in your career and be part of a vibrant, expanding team, we’d love to hear from you.

Key Responsibilities:

We’re looking for confident, adaptable individuals excited to be part of something new. You’ll receive full training to help you settle into the Maki & Ramen way and lead with confidence from day one.

As Restaurant Assistant General Manager, you'll play a key role in launching and running our new site. You’ll be responsible for overseeing all aspects of day-to-day operations – from managing the team and ensuring exceptional customer service, to driving performance, maintaining high standards, and delivering strong commercial results. Some of your responsibilities are listed below and are not limited to:

• Oversee all aspects of restaurant operations within a high-traffic, event-driven venue, ensuring smooth and efficient service before, during, and after arena events.
• Lead, develop, and inspire a large and diverse team, upholding exceptional standards of hospitality, culture, and performance in a fast-paced environment.
• Drive commercial performance, including revenue maximisation, upselling initiatives, cost control, labour management, and full P&L accountability.
• Ensure full compliance with health and safety, licensing, food hygiene, and all O2 Arena operational requirements, representing the brand to the highest standard.
• Collaborate closely with arena stakeholders (security, events, facilities, suppliers) to coordinate logistics, anticipate visitor surges, and maintain an excellent guest experience during peak trading periods.

Required Skills and Experience:

• High-volume operational expertise, with proven ability to manage rapid table turnovers, queue control, and increased footfall during event times.
• Outstanding leadership and communication skills, capable of motivating large teams, delegating effectively, and sustaining morale in demanding situations.
• Strong commercial and analytical acumen, confidently interpreting data (covers, average spend, labour percentages, wastage, forecasts) to support consistent profitability.
• Resilience and adaptability, able to maintain control during operational challenges, last-minute event schedule changes, or unexpected spikes in demand.
• A commitment to delivering a premium guest experience, ensuring service quality remains high despite volume, pressure, and time constraints.

As a part of the team, you will receive a motivated and friendly working environment and a competitive salary + tips on top an opportunity to expand your career.

Job Type: Full-time

Benefits:

• Discounted or free food
• Employee discount
• Sick pay
• Store discount

Experience:

• Restaurant management: 1 year (required)
• Hospitality: 1 year (required)
• Customer service: 1 year (required)
• Management: 1 year (required)

Licence/Certification:

• Food Safety Level 2 (preferred)
• Food Allergen Training (preferred)
• Personal Licence Holder (preferred)

Work Location: In person