Assistant General Manager

SSP Food Travel Experts; Gatwick; Sur place; GBP 30 000 - 38 000; Plein temps

Avantages offerts par ce poste

Colleague discount

Parking discount

Friends & Family

Digital GP access

Wellbeing support

Life assurance

Apprenticeships

SIP

Résumé du poste

SSP Food Travel Experts at Gatwick Airport is seeking an inspirational Assistant General Manager to lead daily operations and deliver outstanding customer service across our food and beverage outlets.

You will support the General Manager, mentor the team, uphold brand standards, safety and quality, and drive operational excellence while working flexible hours from 5am to 7pm, across weekdays and weekends.

Qualifications

• Experience leading a team in a retail/food service environment.
• Strong customer service focus and problem-solving skills.
• Proven ability to train and coach staff for consistency and quality.

Responsabilités

• Lead daily operations and ensure outstanding customer service.
• Support the General Manager and mentor the team.
• Uphold brand standards, safety and quality across outlets.

Connaissances

Team leadership

Customer service

Communication

Adaptability

Mentoring

Description du poste

If you're passionate about food and travel, you've come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you.

This role is

Full time (40 hours pw worked 5 days of 7)you will be required to work flexibly across weekdays, weekends and bank holidays

between the hours of 5am - 7pm.

As Assistant General Manager, you'll be rewarded with a competitive salaryand enjoy:

• Colleague discount - up to 50%
• Discounted parking
• Friends & Family discount 20% (T&C apply does not apply to all brands)
• Help at Hand - which includes access to digital GPs, 24/7 helpline for you & family
• Wellbeing support through Retail Trust and family-friendly leave
• Variety of networks to support you, Neurodiversity, LGBTQ and many more
• Life assurance
• Apprenticeships and ongoing development opportunities
• Share incentive plan (SIP)

We're looking for an inspirational Assistant General Manager to join our team. You'll have the opportunity to make a difference every day, as you support your manager and team to deliver exceptional customer service and operational excellence.

• Be passionate and dedicated and a strong support to the General Manager.
• Have the highest standards of brand quality and safety for our customers and team.
• Be an inspiration to the team to deliver outstanding customer service and loyalty.
• Mentor and train the team to grow and excel.
• Have proven experience and confidence in leading a team.
• Set an example of excellent service skills.
• Communicate effective and clearly.
• Be adaptable and resilient in any situation.

SSP are proud to be an equal-opportunity employer that seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.

Start the best part of your journey with us!