Assistant General Manager

SSP Food Travel Experts; Bentfield; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Colleague discount

Discounted parking

Friends & Family discount 20%

Help at Hand - digital GPs

Wellbeing support through Retail Trust

Life assurance

Apprenticeships and development

Share incentive plan (SIP)

Job summary

SSP Food Travel Experts in the United Kingdom is seeking an inspirational Assistant General Manager to join our team. You will support your manager and lead the team to deliver exceptional customer service and operational excellence across flexible hours, including early mornings and weekends.

You will mentor and train staff, uphold brand standards for quality and safety, communicate clearly, and adapt to changing circumstances to drive business performance while offering staff development

Qualifications

• Hospitality leadership experience.
• Strong customer service ethos.
• Flexible to work across weekdays and weekends.
• Excellent communication and brand integrity.

Responsibilities

• Support the General Manager and lead the team to deliver exceptional service and operations.
• Uphold brand standards for quality and safety across shifts.
• Mentor and train staff to grow and excel in their roles.
• Communicate clearly and adapt to changing situations to drive results.

Skills

Team leadership

Customer service

Flexibility

Communication

Job description

If you're passionate about food and travel, you've come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you.

This role is

Full time (40 hours pw worked 5 days of 7)you will be required to work flexibly across weekdays, weekends and bank holidays

between the hours of 5am - 7pm.

As Assistant General Manager, you'll be rewarded with a competitive salaryand enjoy:

• Colleague discount - up to 50%
• Discounted parking
• Friends & Family discount 20% (T&C apply does not apply to all brands)
• Help at Hand - which includes access to digital GPs, 24/7 helpline for you & family
• Wellbeing support through Retail Trust and family-friendly leave
• Variety of networks to support you, Neurodiversity, LGBTQ and many more
• Life assurance
• Apprenticeships and ongoing development opportunities
• Share incentive plan (SIP)

We're looking for an inspirational Assistant General Manager to join our team. You'll have the opportunity to make a difference every day, as you support your manager and team to deliver exceptional customer service and operational excellence.

• Be passionate and dedicated and a strong support to the General Manager.
• Have the highest standards of brand quality and safety for our customers and team.
• Be an inspiration to the team to deliver outstanding customer service and loyalty.
• Mentor and train the team to grow and excel.
• Have proven experience and confidence in leading a team.
• Set an example of excellent service skills.
• Communicate effective and clearly.
• Be adaptable and resilient in any situation.

SSP are proud to be an equal-opportunity employer that seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.

Start the best part of your journey with us!