Assistant General Manager

Seaside Market; Cardiff; On-site; GBP 25,000 - 35,000; Full time

Job summary

Seaside Market in Cardiff is looking for an Assistant General Manager to support daily operations and manage a team of grocery associates. This role includes responsibilities for customer service, inventory management, and sales, along with fostering a collaborative work environment. Ideal candidates will have supervisory experience and a commitment to customer service excellence, in line with our community-focused values.

Benefits

Medical, Dental, and Vision Insurance

401(k) Retirement Plan with 10% employer match

Employee Purchase Program with 15% rebate

Annual Payout equal to one week's pay

Scholarships for continued education

Recognition Awards

Qualifications

• 1-3 years in a supervisory or leadership role in retail.
• Experience with inventory management ordering and merchandising.
• Knowledge of grocery products, including natural and alternative foods.

Responsibilities

• Assist in daily department operations including compliance and analysis of sales data.
• Supervise and train grocery department staff.
• Ensure a positive customer service experience.

Skills

Leadership

Team building

Customer focused

Problem solving

Communication

Organizational skills

Education

High school diploma or equivalent (GED)

Associates or Bachelors in Business Admin, Retail Management

Tools

Point-of-sale (POS) systems

Inventory software

Job description

Description

About Us:

Located in the beautiful town of Cardiff-By-The-Sea, Seaside Market has been serving the community since 1985. We’re seeking an Assistant General Manager(AGM) to provide support to the General Manager (GM). This involves a combination of leadership, operational execution, and customer service to ensure the department runs efficiently, meets sales and profitability targets, and provides a positive shopping experience. The AGM will help lead and develop a team of grocery associates, manage inventory, maintain store standards, and contribute to a productive and engaging work environment. If you have this type of experience and are looking to join our close-knit team, this opportunity is for you!

Responsibilities:

• Operational Support:
  • Assist in all aspects of daily department operations, including opening and closing procedures.
  • Assist with managing department budgets, including sales, labor, and margin goals.
  • Ensure all departments are clean, well-organized, and visually appealing with well-stocked shelves and displays.
  • Ensure compliance feedback with all company policies, procedures, and health and safety and sanitation regulations.
  • Analyze sales data and department performance, and assist in developing strategies to improve sales and profitability.
• Team Leadership and Development:
  • Supervise, train, and motivate grocery department staff, providing guidance and direction.
  • Conduct performance feedback and contribute to performance reviews for department staff.
  • Foster a positive and collaborative work environment.
  • Communicate department goals, standards, policy changes, and product knowledge to staff
  • In absence of the GM, assume responsibility for department operations and team supervision.
• Customer Service
  • Model and promote excellent customer service, ensuring team members provide a friendly, helpful, and efficient shopping experience
  • Address and resolve customer inquiries, requests and complaints in a timely and professional manner.
• Merchandising and Sales
  • Assist in planning and executing merchandising strategies to drive sales and highlight promotional items.
  • Contribute to achieving department sales and profit targets.
  • Monitor competitor activity and market trends to identify opportunities.

Qualifications and Skills

Experience:

• Previous experience in a retail or grocery environment with 1-3 years in a supervisory or leadership role.
• A high school diploma or equivalent (GED) is generally required; Associates or Bachelors in Business Admin, Retail Management, or related is a plus.
• Experience with inventory management ordering and merchandising.

Skills:

• Leadership, teambuilding, and supervisory skills.
• Strong organizational, planning, and time management abilities with the capacity to prioritize tasks and manage multiple responsibilities.
• Excellent Communication (verbal and written) and interpersonal skills.
• Customer focused with a commitment to providing exceptional service.
• Problem solving and decision making capabilities.
• Basic Math and computer skills, including familiarity with point-of-sale (POS) systems and inventory software.
• Ability to work in a fast paced environment and adapt to changing priorities.
• Knowledge of grocery products, including natural and alternative foods.
• Understanding of retail operations, sales principles, and merchandising techniques.

Physical Requirements:

• Ability to stand and walk for extended periods.
• Ability to lift, carry, push, and pull moderately heavy to heavy items (e.g., up to 50-60 lbs)
• Ability to bend, stoop, kneel, and reach.
• Ability to work in varying temperature conditions (e.g., coolers, freezers).

Availability: Willingness to work a flexible schedule, including early mornings, evenings, weekend, and holidays, as dictated by business needs.

Core Values:

Customer-Service Excellence: Strive to exceed customer expectations by providing personalized and exceptional service.

Quality Products: Get excited about our unique product offerings! Commit to delivering the highest quality products and providing expert knowledge of all products in the store.

Community: Work together seamlessly with colleagues to create a positive and friendly market atmosphere. Clearly communicate with teammates and customers to create a smooth operation in the store.

Benefits:

At Seaside Market, we care about our employees' well-being and success. That's why we offer a comprehensive benefits package, including:

• Medical, Dental, and Vision Insurance to keep you and your family healthy
• 401(k) Retirement Plan with a generous 10% employer match to secure your future
• Supplemental Insurance for added peace of mind
• Annual Payout equal to one week's pay
• Employee Purchase Program with a 15% rebate on purchases made throughout the year
• Scholarships to support your continued education and growth
• Recognition Awards to celebrate your achievements and contributions

Seaside Market is an equal opportunity employer, celebrating diversity and fostering an inclusive environment. Join us in delivering exceptional customer service and creating a positive shopping experience!