Assistant General Manager

GAIL's; Cambridge; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Free meals on shift

50% off meals (non-shift)

33 days holiday

Pension scheme

Annual pay review

Health & wellbeing support

Cycle to work

Refer-a-Friend bonus

Nursery scheme

Job summary

GAIL's is seeking an Assistant Bakery Manager to lead daily operations at our Cambridge bakery. You will manage shifts, develop your team, and ensure exceptional customer experiences while upholding safety and presentation standards.

In this role you will drive performance through data-driven insights, support recruitment, and collaborate with the Bakery Manager to build the next generation of leaders within our welcoming community.

Qualifications

• Leads hospitality/retail teams with focus on guest experiences.
• Drives improvements using data and standards.
• Develops and mentors Bakery staff for higher roles.
• Delivers consistent high-quality customer service.

Responsibilities

• Lead shifts and create an environment for peak performance.
• Coach and inspire Breadheads daily.
• Support recruitment, onboarding and future leaders.
• Own key operational areas and drive improvements.
• Use bakery data to spot trends and improve results.
• Maintain high standards of food safety, presentation and service.
• Collaborate with Bakery Manager to develop skills to someday lead a bakery.

Skills

People leadership

Team coaching

Customer focus

Decision making

Commercial awareness

Continuous improvement

Job description

At GAIL's, our Assistant Bakery Managers are trusted leaders. They take ownership on the floor, lead teams through busy trading periods, drive bakery performance and help create the exceptional customer experiences we're known for.

No two days look the same at GAIL's. From the smell of fresh bread leaving the ovens early in the morning to the buzz of a busy lunch service, you'll be right at the heart of the bakery. Leading from the floor, you'll develop your team, delight customers, champion our craft and help create the welcoming neighbourhood atmosphere that keeps people coming back.

ABOUT THE ROLE

• Leading shifts and creating an environment where teams can perform at their best
• Coaching, developing and inspiring Breadheads every day
• Supporting recruitment, onboarding and the development of future Team Leaders and Head Crafters
• Taking ownership of key operational areas, driving improvements and delivering results
• Using bakery performance data to understand trends, spot opportunities and improve performance
• Championing exceptional standards across food, coffee, availability and customer experience
• Creating memorable customer moments and building loyalty within your local community
• Maintaining the highest standards of safety, compliance and bakery presentation
• Working in partnership with the Bakery Manager to deliver a successful, high-performing bakery while developing the skills needed to one day lead your own

ARE YOU THE MISSING INGREDIENT

You’ll have experience leading a team in hospitality, retail or another customer-focused environment and be looking for an opportunity to accelerate your leadership career.

You’ll be:

• A confident leader who enjoys taking ownership, making decisions and driving results
• Passionate about developing people and building high-performing teams
• Commercially aware, with an interest in understanding what drives business performance
• Comfortable balancing people, customer and operational priorities in a fast-paced environment
• Driven by high standards and committed to continuous improvement
• Curious, ambitious and proactive in your own development
• Ready for greater accountability and excited by the opportunity to one day run your own bakery

BENEFITS BAKED IN

• Free food and drink whilst on shift
• 50% off food and drink when not working
• 33 days holiday
• Buy & Sell Holiday Scheme
• Long Service Holiday
• Annual Pay Review
• Pension Scheme
• Enhanced Family Leave
• Stream financial wellbeing support
• Development programmes to help you RISE with GAIL's
• Health & Wellbeing support through Aviva
• Workplace Nursery Scheme
• Home technology and appliance salary schemes
• Discounted gym memberships and EV leasing options
• Discounts and savings with high-street retailers and restaurants
• 24-hour GP service
• Cycle to Work Scheme
• Refer-a-Friend Bonus

Terms and conditions apply. Benefits may vary and are subject to eligibility.