Bakery Manager

GAIL's; Greater London; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Free food on shift

Food discounts

33 days holiday

Buy & Sell Holiday

Long service holiday

Annual pay review

Pension scheme

Wellbeing support

Nursery scheme

Tech discounts

Gym discounts

EV leasing

Cycle to Work

Refer-a-Friend bonus

GP service

Job summary

GAIL's in Central London is seeking a General Manager to lead a bakery team with energy and a people-first approach. You will own performance across people, product and profit, coach a high-performing team, and drive exceptional customer experiences while upholding standards and community engagement.

You will recruit, develop future leaders, analyse performance data, and champion operational excellence with a hands-on, commercial mindset. This role offers scope to shape the guest journey daily.

Qualifications

• Experience leading hospitality/retail teams to deliver strong results.
• Proven ability to coach and develop talent and succession planning.
• Strong customer service ethos with a track record of delivering exceptional guest experiences.

Responsibilities

• Own bakery performance across people, product, customer experience, place and profit.
• Build and inspire a high-performing team.
• Create an inclusive culture where people feel valued and accountable.
• Recruit and develop future leaders through coaching and succession planning.
• Drive sales growth, profitability and operational excellence.
• Champion high standards for food, coffee and service quality.
• Use performance data to guide decisions and drive improvements.
• Ensure safety, compliance and bakery presentation standards.
• Build relationships within the local community.
• Lead change and bring new initiatives to life.

Skills

People leadership

Hospitality experience

Customer focus

Commercial mindset

Recruitment & coaching

Change management

Job description

General Manager vacancy in GAIL's - Central London

If you're a passionate leader who thrives on developing people, delivering exceptional customer experiences and driving business performance, we'd love to hear from you.

At GAIL's, our Bakery Managers don't just manage bakeries; they run them.

You’ll have full ownership of your bakery's people, product, customer experience, standards and commercial performance, creating a place where teams thrive, customers return and communities connect. Every day in a GAIL's bakery is different. One moment you'll be coaching a team through a busy morning rush, the next you'll be talking customers through the story behind our products, supporting the launch of a new seasonal range, or celebrating a team member's progression into their next role. It's fast-paced, hand-on and deeply rewarding, with great food, great people and real community at its heart.

ABOUT THE ROLE

• Owning the overall performance of your bakery across people, product, customer experience, place and profit
• Building, developing and inspiring a high-performing team
• Creating an inclusive culture where people feel valued, supported and accountable
• Recruiting and developing future leaders through coaching, training and succession planning
• Driving sales growth, profitability and operational excellence
• Championing exceptional standards across food, coffee and customer service
• Using commercial insights and performance data to make informed decisions and drive continuous improvement
• Ensuring the highest standards of safety, compliance and bakery presentation
• Building strong relationships within your local community
• Leading change positively and bringing new initiatives to life

ARE YOU THE MISSING INGREDIENT?

You’ll have management experience within hospitality, retail or another customer-focused environment and understand what it takes to deliver results through people.

You’ll be:

• A people-first leader
• Commercially minded and performance-focused
• Passionate about developing future talent
• Confident making decisions and taking ownership
• Resilient, adaptable and hands-on
• Committed to exceptional customer experiences
• Passionate about quality food, coffee and hospitality

BENEFITS BAKED IN

• Free food and drink whilst on shift
• 50% off food and drink when not working
• 33 days holiday
• Buy & Sell Holiday Scheme
• Long Service Holiday
• Annual Pay Review
• Pension Scheme
• Enhanced Family Leave
• Stream financial wellbeing support
• Development programme to help you RISE with GAIL's
• Health & Wellbeing support through Aviva
• Workplace Nursery Scheme
• Home technology and appliance discounts
• Discounted gym memberships and EV leasing options
• Discounts and savings with high-street retailers and restaurants
• 24-hour GP service
• Cycle to Work Scheme
• Refer-a-Friend Bonus
• Terms and conditions apply. Benefits may vary and are subject to eligibility.

Ready to Lead with GAIL's?

If you're looking for an opportunity to run your own bakery, develop great people and make a real impact in your community, we'd love to hear from you.