Bakery Manager

GAIL's; Camden Town; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Free food & drinks on shift

50% off food & drink off shift

33 days holiday

Buy & Sell Holiday Scheme

Long Service Holiday

Pension scheme

Health & Wellbeing support

Job summary

GAIL's is seeking a General Manager to lead the bakery, owning performance across people, product, and profit. You will build and develop a top team, uphold exceptional food and service standards, and drive commercial success in a fast-paced environment.

You will champion safety, compliance and community engagement while continuously improving operations and guest experience. Join a brand rooted in great food and people.

Qualifications

• Must have experience managing teams in hospitality, retail or customer-focused environments.
• Able to drive sales, standards and customer experiences.
• Strong people development and succession planning skills.

Responsibilities

• Owning the overall performance of the bakery across people, product and profit.
• Building and inspiring a high-performing team.
• Championing exceptional food, coffee and customer service standards.
• Using performance data to drive continuous improvement.
• Ensuring safety, compliance and bakery presentation.

Skills

People management

Hospitality/customer focus

Leadership

Communication

Operational excellence

Job description

General Manager vacancy in GAIL's!

If you're a passionate leader who thrives on developing people, delivering exceptional customer experiences and driving business performance, we'd love to hear from you.

At GAIL's, our Bakery Managers don't just manage bakeries; they run them.

You'll have full ownership of your bakery's people, product, customer experience, standards and commercial performance, creating a place where teams thrive, customers return and communities connect. Every day in a GAIL's bakery is different. One moment you'll be coaching a team through a busy morning rush, the next you'll be talking customers through the story behind our products, supporting the launch of a new seasonal range, or celebrating a team member's progression into their next role. It's fast-paced, hands-on and deeply rewarding, with great food, great people and real community at its heart.

ABOUT THE ROLE

• Owning the overall performance of your bakery across people, product, customer experience, place and profit
• Building, developing and inspiring a high-performing team
• Creating an inclusive culture where people feel valued, supported and accountable
• Recruiting and developing future leaders through coaching, training and succession planning
• Driving sales growth, profitability and operational excellence
• Championing exceptional standards across food, coffee and customer service
• Using commercial insights and performance data to make informed decisions and drive continuous improvement
• Ensuring the highest standards of safety, compliance and bakery presentation
• Building strong relationships within your local community
• Leading change positively and bringing new initiatives to life

ARE YOU THE MISSING INGREDIENT?

You’ll have management experience within hospitality, retail or another customer-focused environment and understand what it takes to deliver results through people.

You’ll be:

• A people-first leader
• Commercially minded and performance-focused
• Passionate about developing future talent
• Confident making decisions and taking ownership
• Resilient, adaptable and hands-on
• Committed to exceptional customer experiences
• Passionate about quality food, coffee and hospitality

BENEFITS BAKED IN

• Free food and drink whilst on shift
• 50% off food and drink when not working
• 33 days holiday
• Buy & Sell Holiday Scheme
• Long Service Holiday
• Premiership Bonus Scheme
• Annual Pay Review
• Pension Scheme
• Enhanced Family Leave
• Stream financial wellbeing support
• Development programme to help you RISE with GAIL's
• Health & Wellbeing support through Aviva
• Workplace Nursery Scheme
• Home technology and appliance discounts
• Discounted gym memberships and EV leasing options
• Discounts and savings with high-street retailers and restaurants
• 24-hour GP service
• Cycle to Work Scheme
• Refer-a-Friend Bonus

Terms and conditions apply. Benefits may vary and are subject to eligibility.

Ready to Lead with GAIL's?

If you're looking for an opportunity to run your own bakery, develop great people and make a real impact in your community, we'd love to hear from you.