Assistant General Manager

SSP UK & Ireland; Bentfield; On-site; GBP 34,000 - 45,000; Full time

Benefits offered by this job

Colleague discount - up to 50%

Discounted parking

Friends & Family discount 20%

Flexible working

Management bonus scheme

Help at Hand - digital GPs

Wellbeing support through Retail Trust

Neurodiversity networks

Life assurance

Apprenticeships and ongoing develop­-t

Share incentive plan (SIP)

Job summary

SSP UK & Ireland at Stansted Airport, Camden Bar & Kitchen, is seeking an Assistant General Manager to lead the team and support the General Manager in delivering exceptional service and operational excellence.

The role is full time (40 hours per week) across 5 days from 5am to 7pm, including weekends and bank holidays, with a comprehensive rewards package and development opportunities.

Qualifications

• Leadership experience: proven ability to lead and mentor a team.
• Customer service excellence and problem solving.
• Ability to work across weekdays, weekends and bank holidays.

Responsibilities

• Support the General Manager to drive exceptional customer service and operational excellence.
• Mentor and train the team to grow and excel.
• Set an example of excellent service skills and clear communication.

Job description

Assistant General Manager – Stansted Airport, Camden Bar & Kitchen

If you're passionate about food and travel, you've come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you.

We work with more than 500 brands, from our own creations like Upper Crust, Millie’s Cookies, Café Local and Beer House, to well‑known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog.

This role is Full time (40 hours pw worked 5 days of 7) you will be required to work flexibly across weekdays, weekends and bank holidays between the hours of 5am - 7pm.

As Assistant General Manager, you'll be rewarded with a competitive salary and enjoy:

• Colleague discount - up to 50%
• Discounted parking
• Friends & Family discount 20% (T&C apply does not apply to all brands)
• Flexible working
• Management bonus scheme
• Help at Hand - which includes access to digital GPs, 24/7 helpline for you & family
• Wellbeing support through Retail Trust and family-friendly leave
• Variety of networks to support you, Neurodiversity, LGBTQ and many more
• Life assurance
• Apprenticeships and ongoing development opportunities
• Share incentive plan (SIP)

We're looking for an inspirational Assistant General Manager to join our team. You'll have the opportunity to make a difference every day, as you support your manager and team to deliver exceptional customer service and operational excellence.

As Assistant General Manager You’ll

• Be passionate and dedicated and a strong support to the General Manager.
• Have the highest standards of brand quality and safety for our customers and team.
• Be an inspiration to the team to deliver outstanding customer service and loyalty.
• Mentor and train the team to grow and excel.
• Have proven experience and confidence in leading a team.
• Set an example of excellent service skills.
• Communicate effectively and clearly.
• Be adaptable and resilient in any situation.

SSP are proud to be an equal‑opportunity employer that seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.

Start the best part of your journey with us!