General Manager - Multi Unit

SSP; West of England; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Discounted meals

Colleague discounts

Flexible working

Management bonus

Wellbeing support

Life assurance

SIP

Job summary

SSP is seeking a hands‑on Multi Unit General Manager to lead Starbucks and other SSP catering brands at Bristol Temple Meads Station. You will recruit and train teams, coach staff to deliver exceptional products and service, and drive trade activity to improve sales and profit. A strong focus on brand standards, safety, and stakeholder relationships is essential.

You will empower teams, optimise operating plans, and deliver a seamless customer experience across busy retail locations.

Qualifications

• Proven leadership and team development experience.
• Strong customer service orientation and brand building.
• Ability to drive sales and maximize profitability.

Responsibilities

• Recruit and train teams, develop leadership skills, and build capability.
• Coach teams to deliver product knowledge and high-quality service.
• Lead trade activity, grow sales, and maximise profit.
• Manage hours across shifts with efficient resource planning and issue resolution.
• Ensure units comply with internal systems and safety policies.
• Build strong relationships with clients and partners.
• Prioritise colleague safety and legal compliance.

Skills

Leadership

People management

Sales skills

Operations management

Job description

Multi Unit General Manager – Starbucks & other SSP Catering Brands @ Bristol Temple Meads Station

If you're passionate about food and travel, you've come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you.

We work with more than 500 brands, from our creations like Upper Crust, Millie’s Cookies, Café Local, and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog.

As a General Manager, you'll be rewarded with a competitive salary of £36,000 p.a. and enjoy:

• Discounted meal on shift
• Colleague discount - up to 50%
• Friends & Family discount up to 20% (T&C apply)
• Flexible working
• Management bonus scheme
• Access to digital GPs, 24/7 helpline for you & family
• Wellbeing support and family friendly leave
• Variety of networks to support you, Neurodiversity, LGBTQ+ and many more
• Life assurance
• Apprenticeships and ongoing development opportunities
• Share incentive plan (SIP)

We're looking for an inspirational leader to lead our teams at Starbucks & other SSP catering brand units. You'll have the opportunity to make a difference every day, as you lead your team and business to deliver exceptional customer service and operational excellence.

As General Manager you’ll:

• Recruit and train the best people for your teams, ensuring they have the capability to deliver above and beyond in their role by developing their operational and leadership skills.
• Coach your teams to be passionate and knowledgeable about the products in your units, building its brand and providing customers with the right range, quality, and service to ensure they keep coming back.
• Lead your teams in the driving of trade activity and use your expertise and knowledge to grow sales and maximise profit.
• Lead and build your teams knowledge to deliver and sustain business Change Plans and resource-planned activities ensuring that hours are worked when and where these would most benefit customers, and to identify and resolve root cause issues, with sustainable solutions and continual reviews.
• Ensure the units are in line with the guidance provided by internal systems.
• Build strong stakeholder management and trusted relationships and with our clients and partners.
• The safety of your colleagues is your top priority, and you ensure your units are always trading legally by coaching the team to use all security tools available to provide a safer place to work.

SSP are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.

Start the best part of your journey with us!