Assistant General Manager

SSP UK & Ireland; Greater London; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Colleague discount up to 50%

Friends & Family discount 20%

Flexible working

Management bonus scheme

Digital GP access 24/7

Wellbeing support

Life assurance

Apprenticeships and development

Share incentive plan (SIP)

Job summary

SSP UK & Ireland is hiring an Assistant General Manager for Burger King at Victoria Station. You will support the General Manager in day‑to‑day operations, uphold brand standards, and lead a team to deliver exceptional customer service and operational excellence in a busy transport hub.

The role requires previous QSR experience, strong leadership, and excellent communication to mentor staff and drive performance across shifts.

Qualifications

• Proven experience leading a team in a fast‑paced environment.
• Strong customer service and upselling skills.
• Excellent communication and coaching abilities.
• Ability to mentor and train staff to achieve targets.

Responsibilities

• Support the General Manager in daily operations.
• Ensure brand standards, safety, and quality across all shifts.
• Lead a team to deliver outstanding customer service.
• Coach and develop colleagues to improve performance.
• Manage resources to support efficient store operations.

Skills

Leadership

People management

Customer service

Communication

Job description

Assistant General Manager – Burger King @ Victoria Station

If you're passionate about food and travel, you've come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you.

We work with more than 500 brands, from our own creations like Upper Crust, Millie’s Cookies, Café Local and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog.

As Assistant General Manager, you'll be rewarded with a competitive salary of £32,000 p.a. and enjoy:

• Colleague discount - up to 50%
• Friends & Family discount 20% (T&C apply does not apply to all brands)
• Flexible working
• Management bonus scheme
• Access to digital GPs, 24/7 helpline for you & family
• Wellbeing support and family-friendly leave
• Variety of networks to support you, Neurodiversity, LGBTQ and many more
• Life assurance
• Apprenticeships and ongoing development opportunities
• Share incentive plan (SIP)

We're looking for an inspirational Assistant General Manager to join our team. You'll have the opportunity to make a difference every day, as you support your manager and team to deliver exceptional customer service and operational excellence.

As Assistant General Manager You’ll

• Be passionate and dedicated and a strong support to the General Manager.
• Have the highest standards of brand quality and safety for our customers and team.
• Be an inspiration to the team to deliver outstanding customer service and loyalty.
• Mentor and train the team to grow and excel.
• Have proven experience and confidence in leading a team.
• Set an example of excellent service skills.
• Communicate effectively and clearly.
• Be adaptable and resilient in any situation.
• Previous QSR experience is required

SSP are proud to be an equal-opportunity employer that seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.

Start the best part of your journey with us!