Assistant Manager

Airport Retail Enterprises (UK) Limited; City of Edinburgh; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Tronc system

Nest pension

Free meals on duty

Wellbeing plan

Employee Assistance Programme

28 days annual leave

Staff referral bonus

Job summary

Airport Retail Enterprises (UK) Limited in Edinburgh is seeking an enthusiastic Assistant Manager to support the General Manager in delivering high standards of service at our airport restaurant. You will lead shifts, coach the team, and ensure operations run smoothly in a fast-paced environment.

We value customer experience, data protection, and teamwork. The role offers growth opportunities, benefits including pension and meals on duty, and a supportive leadership team committed to fair and

Qualifications

• Senior-level hospitality experience with leadership proven track record.
• Familiarity with airport-based hospitality is a plus.
• Strong communication and relationship-building abilities.
• Proven success in managing teams, meeting sales targets and maintaining customer satisfaction.

Responsibilities

• Oversee and coach the team to continually improve customer service while adhering to health and safety, food preparation, and licensing standards.
• Handle and protect customer data in accordance with data protection requirements.
• Motivate the team through effective communication and pre-/post-shift briefs.
• Support colleagues in resolving customer complaints and escalations when necessary.
• Ensure financial and administrative tasks are completed per the daily task list.

Skills

Leadership

Communication

Customer service

Team management

Education

Food Hygiene certificate

Job description

Overview

We are a family-run airport food and beverage business dedicated to delivering exceptional experiences to every customer. Operating across the UK, we are seeking a committed and enthusiastic Assistant Manager to join our team at

As part of our leadership team, you will play a vital role in ensuring the smooth running of the restaurant and upholding our high standards. People are at the heart of what we do, and our team members are central to our success. If you're passionate about hospitality, enjoy leading teams, and want to make a significant impact, we’d love to hear from you.

The Role

Supporting the General Manager, you’ll ensure our consistently high level of service is maintained in line with company policies. You’ll take responsibility for designated areas of the business, oversee day-to-day operations, and step into a leadership role in the absence of the General or Deputy Manager. This role offers a fantastic opportunity for growth, working in a fast-paced, dynamic environment where no two days are the same.

Key Responsibilities

• Oversee and coach the team to continually improve customer service while adhering to health and safety, food preparation, and alcohol licensing standards.
• Handle and protect customer, supplier, and colleague data in accordance with data protection requirements.
• Motivate the team through effective communication, delivering engaging pre- and post-shift briefs.
• Support colleagues in resolving customer complaints, handling escalations when necessary.
• Ensure all financial and administrative tasks are completed per the Duty Manager daily task list.
• Effectively manage team handovers between shifts, ensuring smooth transitions.
• Keep senior management informed of any significant issues arising during shifts.

Requirements

We are looking for an enthusiastic individual with a proven ability to lead teams in a hospitality environment. You’ll be passionate about delivering outstanding customer experiences and have the flexibility to work across various shift patterns.

To Excel In This Role, You’ll Have

• A Food Hygiene certificate.

Leadership And Management Qualifications.

• Significant senior-level hospitality experience with a proven track record in leadership.
• Familiarity with airport-based hospitality is a plus but not essential.
• Strong communication skills and the ability to build relationships with colleagues and customers.
• Proven success in managing teams, meeting sales targets, and maintaining excellent customer satisfaction.

Personal Qualities

We’re Seeking Someone Who Is

• Curious, passionate and resilient
• Responsible, hard-working and keen to help others
• Willing to show up, be positive and have FUN!

Salary & Benefits

• Tronc (tips and gratuities distribution system)
• NEST pension
• Free meals while on duty at site
• Health & wellbeing cash plan, also offering discounts and perks across hundreds of retailers
• Access to our Employee Assistance Programme for health and well-being support
• 28 days annual leave (including Bank Holidays), increasing by 1 day a year up to a maximum of 32 days
• Staff referral bonus scheme

Equal Opportunities

At ARE Ltd, we recognise the value of diversity and inclusivity in fostering a truly remarkable experience for all our customers. Our commitment extends beyond retail to building a workforce that reflects the wide array of perspectives and experiences found across the UK. We believe that embracing diversity in our teams enables us to provide exceptional service and innovation.

We are dedicated to ensuring all our employees are treated fairly and equitably at work, with a strong commitment to promoting equity in both physical and mental health for everyone. To achieve this, we encourage applications from individuals of disadvantaged socio-economic backgrounds, disabled persons, LGBTQ+ community members, Black, Asian, and Minority Ethnic backgrounds, and those with lived experiences of discrimination.

Accessibility and Adjustments

ARE Ltd is committed to providing reasonable adjustments throughout our recruitment process. We strive to be as accommodating as possible to ensure all candidates can participate fully. If you have specific requirements or need adjustments at any stage of the application or interview process, please do not hesitate to get in touch. In your application, feel free to indicate your preferred pronouns (for example - she/her/hers, he/him/his, they/them/theirs, etc.) to help us better address and respect your identity throughout the process.