Assistant General Manager

SSP; Bentfield; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Colleague discount - up to 50%

Discounted parking

Friends & Family discount 20%

Help at Hand - digital GPs & 24/7 helP

Wellbeing support Retail Trust

Life assurance

Apprenticeships and development

Share incentive plan (SIP)

Job summary

SSP is seeking an inspirational Assistant General Manager to support the General Manager and team in delivering exceptional customer service and operational excellence. This full-time role requires flexibility across weekdays, weekends and bank holidays, with shifts from 5am to 7pm.

You will lead by example, mentor staff, uphold brand standards and safety, and drive guest loyalty. Competitive salary and a range of employee benefits are offered as part of our commitment to your wellbeing and

Qualifications

• Strong leadership and mentorship abilities.
• Proven track record in delivering exceptional customer service.
• Excellent communication and problem-solving skills.

Responsibilities

• Support the General Manager to deliver exceptional customer service and operational excellence.
• Mentor and train the team to grow and excel.
• Uphold brand standards and safety for customers and staff.
• Lead by example and communicate clearly in a fast-paced environment.

Skills

Team leadership

Customer service

Communication

Flexibility

Job description

If you're passionate about food and travel, you've come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you.

This role is Full time (40 hours pw worked 5 days of 7) you will be required to work flexibly across weekdays, weekends and bank holidays between the hours of 5am - 7pm.

As Assistant General Manager, you'll be rewarded with a competitive salary and enjoy:

• Colleague discount - up to 50%
• Discounted parking
• Friends & Family discount 20% (T&C apply does not apply to all brands)
• Help at Hand - which includes access to digital GPs, 24/7 helpline for you & family
• Wellbeing support through Retail Trust and family-friendly leave
• Variety of networks to support you, Neurodiversity, LGBTQ and many more
• Life assurance
• Apprenticeships and ongoing development opportunities
• Share incentive plan (SIP)

We're looking for an inspirational Assistant General Manager to join our team. You'll have the opportunity to make a difference every day, as you support your manager and team to deliver exceptional customer service and operational excellence.

• Be passionate and dedicated and a strong support to the General Manager.
• Have the highest standards of brand quality and safety for our customers and team.
• Be an inspiration to the team to deliver outstanding customer service and loyalty.
• Mentor and train the team to grow and excel.
• Have proven experience and confidence in leading a team.
• Set an example of excellent service skills.
• Communicate effectively and clearly.
• Be adaptable and resilient in any situation.

SSP are proud to be an equal-opportunity employer that seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.

Start the best part of your journey with us!

Expected Salary (this is not sent to the employer)