General Manager

SSP; West of England; On-site; GBP 31,000 - 37,000; Full time

Benefits offered by this job

Meal Discount

Staff Discount 50%

Friends & Family Discount 20%

Flexible Working

Management Bonus

Digital GP Access

Wellbeing Support

Diversity Networks

Life Assurance

Development Opportunities

Share Incentive Plan

Job summary

SSP is seeking a General Manager to lead Upper Crust & Cafe Local units at Bristol Parkway and Bristol Coach & Bus Station. You will drive operational excellence, manage multi-brand teams, and deliver outstanding customer service in a dynamic travel hub environment.

You will recruit, train and coach staff, optimise trading activity, and ensure compliant, safe and profitable operations across multiple sites. A strong leadership mindset and customer-focused approach are essential.

Qualifications

• Experience leading multi-brand venues or foodservice operations.
• Strong leadership and operational excellence, with customer focus.
• Ability to coach, train and develop teams to deliver exceptional service.

Responsibilities

• Recruit and develop teams across units to deliver superior customer service.
• Lead and manage daily operations to meet financial and quality targets.
• Drive sales and profitability through effective trade activity and menu planning.
• Ensure compliance with SSP policies and safety standards, and maintain strong stakeholder relations.

Skills

Leadership

People Mgmt

Training & coaching

Customer service

Sales growth

Stakeholder management

Compliance

Communication

Job description

Multi Unit / Multi Site General Manager – Upper Crust & Cafe Local @ Bristol Parkway station & Bristol Coach & Bus Station

If you're passionate about food and travel, you've come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you.

We work with more than 500 brands, from our creations like Upper Crust, Millie’s Cookies, Café Local, and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog.

As a General Manager, you'll be rewarded with a competitive salary of £34,000 p.a. and enjoy:

• Discounted meal on shift
• Colleague discount - up to 50%
• Friends & Family discount up to 20% (T&C apply)
• Flexible working
• Management bonus scheme
• Access to digital GPs, 24/7 helpline for you & family
• Wellbeing support and family friendly leave
• Variety of networks to support you, Neurodiversity, LGBTQ+ and many more
• Life assurance
• Apprenticeships and ongoing development opportunities
• Share incentive plan (SIP)

We're looking for an inspirational leader to lead our teams at Starbucks & other SSP catering brand units. You'll have the opportunity to make a difference every day, as you lead your team and business to deliver exceptional customer service and operational excellence.

As General Manager you’ll:

• Recruit and train the best people for your teams, ensuring they have the capability to deliver above and beyond in their role by developing their operational and leadership skills.
• Coach your teams to be passionate and knowledgeable about the products in your units, building its brand and providing customers with the right range, quality, and service to ensure they keep coming back.
• Lead your teams in the driving of trade activity and use your expertise and knowledge to grow sales and maximise profit.
• Lead and build your teams knowledge to deliver and sustain business Change Plans and resource-planned activities ensuring that hours are worked when and where these would most benefit customers, and to identify and resolve root cause issues, with sustainable solutions and continual reviews.
• Ensure the units are in line with the guidance provided by internal systems.
• Build strong stakeholder management and trusted relationships and with our clients and partners.
• The safety of your colleagues is your top priority, and you ensure your units are always trading legally by coaching the team to use all security tools available to provide a safer place to work.

SSP are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.

Start the best part of your journey with us!