Assistant General Manager

SSP; Greater London; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Colleague discount up to 50%

Friends & Family discount 20%

Access to digital GPs, 24/7 helpline

Wellbeing support

Family-friendly leave

Networks for inclusion (Neurodiversity

Life assurance

Apprenticeships and development

Share incentive plan (SIP)

Job summary

SSP is seeking an inspirational Assistant General Manager to lead daily operations and support the General Manager. You will drive exceptional customer service, uphold brand quality and safety, and mentor the team to excel.

In this role, you’ll be passionate, adaptable, and resilient, with proven team leadership and a track record in quick-service retail. The position offers a competitive salary and a range of employee benefits.

Qualifications

• Proven leadership and experience guiding a team.
• Strong customer service orientation and problem-solving skills.
• Ability to maintain brand quality and safety standards.
• Excellent communication and coaching abilities.

Responsibilities

• Support the General Manager and lead the team to deliver exceptional customer service.
• Maintain the highest standards of brand quality and safety for customers and staff.
• Inspire and mentor the team to deliver outstanding service and loyalty.
• Set an example of excellent service and adapt to changing situations.

Skills

Team leadership

QSR experience

Customer service

Operational excellence

Communication

Job description

If you're passionate about food and travel, you've come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you.

As Assistant General Manager, you'll be rewarded with a competitive salary of £35,000 p.a. and enjoy:

• Colleague discount - up to 50%
• Friends & Family discount 20% (T&C apply does not apply to all brands)
• Access to digital GPs, 24/7 helpline for you & family
• Wellbeing support and family-friendly leave
• Variety of networks to support you, Neurodiversity, LGBTQ and many more
• Life assurance
• Apprenticeships and ongoing development opportunities
• Share incentive plan (SIP)

We're looking for an inspirational Assistant General Manager to join our team. You'll have the opportunity to make a difference every day, as you support your manager and team to deliver exceptional customer service and operational excellence.

• Be passionate and dedicated and a strong support to the General Manager.
• Have the highest standards of brand quality and safety for our customers and team.
• Be an inspiration to the team to deliver outstanding customer service and loyalty.
• Mentor and train the team to grow and excel.
• Have proven experience and confidence in leading a team.
• Set an example of excellent service skills.
• Communicate effectively and clearly.
• Be adaptable and resilient in any situation.
• Previous QSR experience is required

SSP are proud to be an equal-opportunity employer that seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.

Start the best part of your journey with us!

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