Assistant General Manager

SSP Group plc; Crawley; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Colleague discount

Discounted parking

Friends & Family discount

Flexible working

Management bonus

Help at Hand

Wellbeing support

Diversity networks

Life assurance

Apprenticeships & development

Share incentive plan

Job summary

SSP Group plc at Gatwick Airport is seeking an Assistant General Manager for the Starbucks operation. The role is full time, 40 hours per week, working across five days out of seven with early start and evening shifts to support operations and guest experience.

You will lead a team, uphold brand standards, train colleagues and drive customer service excellence while ensuring safety and efficiency. SSP offers a comprehensive benefits package and opportunities for development within a global

Qualifications

• Experience in hospitality management.
• Proven ability to lead a team.
• Strong communication and problem-solving skills.

Responsibilities

• Assist the General Manager and support brand leadership.
• Maintain highest standards of brand quality and customer safety.
• Inspire and mentor the team to deliver outstanding service.
• Train and develop staff to grow and excel.
• Demonstrate proven leadership and effective communication.
• Set an example of service excellence and adaptability.

Skills

Leadership

Customer service

Team management

Communication

Flexibility

Job description

Assistant General Manager – Gatwick Airport, Starbucks

If you're passionate about food and travel, you've come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you.

We work with more than 500 brands, from our own creations like Upper Crust, Millie’s Cookies, Café Local and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog.

This role is Full time (40 hours pw worked 5 days of 7) you will be required to work flexibly across weekdays, weekends and bank holidays between the hours of 5am - 7pm.

As Assistant General Manager, you'll be rewarded with a competitive salary and enjoy:

• Colleague discount - up to 50%
• Discounted parking
• Friends & Family discount 20% (T&C apply does not apply to all brands)
• Flexible working
• Management bonus scheme
• Help at Hand - which includes access to digital GPs, 24/7 helpline for you & family
• Wellbeing support through Retail Trust and family-friendly leave
• Variety of networks to support you, Neurodiversity, LGBTQ and many more
• Life assurance
• Apprenticeships and ongoing development opportunities
• Share incentive plan (SIP)

We're looking for an inspirational Assistant General Manager to join our team. You'll have the opportunity to make a difference every day, as you support your manager and team to deliver exceptional customer service and operational excellence.

As Assistant General Manager you’ll:

• Be passionate and dedicated and a strong support to the General Manager.
• Have the highest standards of brand quality and safety for our customers and team.
• Be an inspiration to the team to deliver outstanding customer service and loyalty.
• Mentor and train the team to grow and excel.
• Have proven experience and confidence in leading a team.
• Set an example of excellent service skills.
• Communicate effectively and clearly.
• Be adaptable and resilient in any situation.

SSP are proud to be an equal-opportunity employer that seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.

Start the best part of your journey with us!