Assistant General Manager

HCT; Basingstoke; On-site; GBP 36,000 - 39,000; Full time

Benefits offered by this job

Annual leave

Pension contributions

Sick pay

Employee Assistance Programme

Cycle to Work

Health Cash Plan

Eye test vouchers

Team access to venues

Emergency leave

Job summary

Hampshire Cultural Trust is seeking an Assistant General Manager for Milestones Museum and Basing House in Basingstoke. The role leads operations, visitor services and commercial delivery across front of house, events and retail, delivering outstanding customer experiences while meeting income targets and KPIs.

You will manage a safe, compliant operation and inspire a diverse team to perform at a high standard in Hampshire’s largest public venue.

Qualifications

• Experience of operational management in a public-facing venue.
• Strong financial and commercial acumen to drive income targets.
• Able to lead a diverse, high performing team.

Responsibilities

• Lead operational delivery and visitor experience across the site.
• Inspire the visitor experience team to deliver excellent customer service.
• Develop and maximise income across front of house, events and retail while ensuring a safe, compliant operation.

Skills

Customer service

Financial acumen

People leadership

Commercial awareness

Job description

Assistant General Manager

Application Deadline: 10 November 2026

Department: Operations

Employment Type: Permanent - Full Time

Location: Milestones Museum & Basing House

Reporting To: Sammy Russell

Compensation: £36,000 - £39,000 / year

Description

Level: 3A

Salary: £36,000 - £39,000 per annum

Location: Milestones Museum and Basing House, Basingstoke

Hours: 37 hours per week with evening and weekend work

Type of Contract: Permanent

Are you a dynamic, commercially focused operations manager looking to deliver in a unqiue heritage venue?

As Assistant General Manager, you will lead the operational delivery and visitor experience across the Arc. You will inspire the visitor experience team to deliver impeccable customer service, maximising the visitor experience and taking advantage of the exciting commercial opportunities, to meet ambitious income targets and KPIs across front of house, events, and retail. You will be ensuring a safe, compliant operation alongside fantastic visitor experiences.

A bit about you

You’ll have experience of operational management in a public-facing venue and be skilled at balancing competing priorities. You’ll be an enthusiastic, commercial manager who puts customer service at the heart of everything you do relishing the opportunity to lead operations at Hampshire Cultural Trust’s largest public venue, The Arc. Your strong financial and commercial acumen will allow you to inspire your team to achieve customer focused and financial target allowing you to develop and maintain a diverse high performing team. A passion for history is a big plus and you will be comfortable wearing appropriate costumes for the museums’ time period.

Who we are

At Hampshire Cultural Trust we have a vision to create inspirational culture experiences that enrich and transform lives. We manage and support 20+ attractions and deliver county-wide outreach programmes that bring great culture to local communities. We also deliver a diverse range of wider social impact initiatives targeted at those who are most vulnerable or disadvantaged and who would not usually have access to arts and culture.

We promote equity, inclusion and diversity and a culture that actively values difference. We recognise that people from different backgrounds and experiences can enhance the way we perform and work and we encourage and support the physical and mental health and wellbeing of all our staff.

We are inclusive, valuing, and respectful of diversity, developing the ability to recruit and retain a diverse workforce that reflects the communities we serve. Therefore, we are committed to implementing reasonable adjustments for candidates with disabilities in our recruitment process and in employment.

The benefits of working for us

• 25 days annual leave + bank holidays (pro-rated for part time working)
• 7.5% Employer pension contributions
• Generous occupational maternity, adoption and paternity pay
• Enhanced occupational sick pay
• Generous compassionate leave scheme
• Paid emergency leave
• Industry leading Employee Assistance Programme
• Access to same day GP appointments for employees and their immediate family
• Life assurance scheme (x3 annual salary)
• Interest-free Season ticket loans and travel loans from first day of employment
• Charity Worker Discounts Scheme (savings on retail, leisure, groceries, travel etc.)
• Access to free eye tests and vouchers towards glasses for VDU use
• Free flu vaccination vouchers
• Cycle to Work Scheme
• Health Cash Plan (cashback on dental, optical, medical for monthly subscription cost)
• Opportunities to learn, develop and progress
• Free tea and coffee
• Team Card - Free access to venues for friends and family, and discounts across café and retail

Timeframes

To find out more about us visit our website www.hampshireculture.org.uk and https://careers.hampshireculturaltrust.org.uk/.

Closing date for applications: 10 November 2026

If you have any queries relating to the recruitment process, email [e-mail] or call our enquiries line on 01962 398412.