Assistant Front Office Manager

Apex Hotels; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

Apex Hotels recherche un Assistant Front Office Manager à Temple Court, responsable de superviser le service de réception et d'améliorer l'expérience client. Le candidat idéal devra avoir de l'expérience en supervision dans un environnement hôtelier et des compétences exceptionnelles en communication et en résolution de problèmes.

Benefits

29 jours de congé

Programme d'assistance aux employés

Accès à une salle de sport de pointe et des piscines

Repas sains pendant les shifts

Formation et développement dès le premier jour

Événements et célébrations d'employés

Remises pour les employés, amis, et familles

Réduction de 50% dans nos restaurants

Programme de reconnaissance des employés

Primes de recommandation

Qualifications

• Capacité d'évaluation de son propre travail.
• Engagement envers l'expérience client.

Responsibilities

• Surveiller les opérations quotidiennes de la réception et des services associés.
• Développer des stratégies pour améliorer la performance du service.

Skills

Attention aux détails

Multitâche

Résolution de problèmes

Communication

Education

Expérience antérieure en réception d'hôtel (niveau superviseur ou duty manager)

Job description

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You will receive a warm welcome into the Apex family by joining us as an Assistant Front Office Manager at Temple Court. We value genuine care for our guests and each other, reflected through our family values of Trust, Passion, Friendliness, and Teamwork. We encourage you to bring your unique personality to the role and to be yourself while working as part of the Guest Services team, as we believe that your personality, style, and friendliness are what make Apex Hotels special.

In collaboration with the Front Office Manager, you will ensure that the Front Office Receptionists and Duty Managers deliver the highest level of customer care, encouraging guests to return repeatedly.

Role Overview:

Your responsibilities will include:

• Supporting the Front Office Manager by overseeing daily operations of the Reception, Duty Manager, and Night shifts
• Developing and implementing departmental strategies to enhance customer performance and service excellence
• Maintaining high visibility during peak guest demand periods to deliver a comprehensive lobby experience
• Achieving monthly Net Promoter and Guest Review Index targets for arrivals, stays, and departures
• Handling guest issues effectively
• Coaching team members for improvement and development
• Managing the department in the absence of the Manager
• Ensuring effective communication between key departments
• Generating ideas to drive the business forward

About you:

You will have excellent attention to detail to maintain consistent standards. This is a vital leadership role that directly impacts the service provided to our guests before, during, and after their stay. Customer experience is at the core of your work. You enjoy engaging with guests, assisting them, multitasking efficiently, and solving inquiries with a smile. We want you to bring your authentic personality, which helps make Apex Hotels unique.

We welcome individuals from diverse backgrounds and experiences to join our Apex family. To succeed in this role, you should have:

• Self-awareness and the ability to evaluate your own work
• Previous experience at a Hotel Reception at Supervisor or Duty Manager level

Working with great people, you'll enjoy your time at work, develop new friendships, networks, and skills. You will also receive a competitive salary and a range of employee benefits, including:

• 29 days holiday
• Access to an external Employee Assistance Programme
• Financial Wellbeing App Wagestream for early access to your pay
• In-house interactive employee communication app
• Access to a state-of-the-art gym and pools
• Healthy meals during shifts
• Training and development from day one
• Employee events and celebrations
• Referral bonuses for successful hires

After successfully completing your probation, you will also receive:

• Pension scheme contributions
• Critical Illness & Death in Service cover
• Recognition schemes such as Employee of the Quarter and annual awards
• Long service recognition
• 50% discount in our restaurants
• Probation pass and annual guest experience overnight stay with dinner for two
• Cycle to Work Scheme
• Discounted room rates for employees, friends, and family

We encourage you to bring your true self to work. We offer excellent training and development opportunities to help you thrive in a fulfilling career. Our family is growing, and there’s a place for you. All we ask is that you bring your personality, ideas, and enthusiasm. Join our innovative and thriving business on this exciting journey.

If you are interested, Click apply! We look forward to hearing from you.