Assistant Front Office Manager

PPHE Hotel Group; London; On-site; GBP 42,000; Full time

Job summary

An exciting opportunity awaits at a premium lifestyle hotel in London, where you can be part of a vibrant team as an Assistant Front Office Manager. This role offers the chance to lead a dedicated team, ensuring memorable guest experiences while embracing a passion for art and culture. With a commitment to excellence, you'll inspire your team and create a welcoming environment that reflects the hotel's unique character. Enjoy competitive benefits, including wellness days, discounted hotel rates, and more, while contributing to a dynamic and innovative hospitality experience. Join us in shaping unforgettable moments for our guests!

Benefits

30 days holiday per year

Discounted hotel rates

F&B discounts

Two free meals per day

Access to pay before payday

Recommend a friend scheme

Gym discounts

Ride to Work scheme

Discounted shopping

Free dry cleaning for uniform

Qualifications

• Strong leadership skills with the ability to inspire and motivate a team.
• Excellent customer service skills to ensure guest satisfaction.

Responsibilities

• Lead and manage the Front Office team to deliver exceptional guest experiences.
• Ensure operational standards are met and maintained for guest satisfaction.

Skills

Customer Service

Leadership

Team Management

Communication

Education

Hospitality Management Degree

Job description

Location: art'otel London Battersea Power Station, United Kingdom

Salary: up to 42,000.00 per annum (based on experience)

We are recruiting for our first art’otel in London! A premium lifestyle hotel situated in the heart of the new, iconic Battersea Power Station development. Perched on the Electric Boulevard, the 164 keys art’otel London Battersea power station sits in the heart of this newly energised neighbourhood, offering restaurants, bars, shops and galleries, amidst the eye-catching architecture that surrounds the historical Battersea Power Station.

As our Assistant Front Office Manager, you will receive:

• Two wellness days per year, meaning all team members start with 30 days holiday per year (pro rata) – this increases with service!
• Salary: up to 42,000 per annum (based on experience) plus great benefits
• Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
• F&B discounts at our restaurants and bars (for your whole party)
• Two free meals per day including days off if you wish to come in!
• Access to 40% of your pay before payday through Wagestream
• Recommend a friend scheme – up to £750
• Vitality at work scheme with great gym discounts & more
• Ride to Work scheme & free cycling lessons
• Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
• Free dry cleaning for work uniform
• Annual Staff parties and events

As Assistant Front Office Manager you will:

• Have a pleasant and welcoming manner, ready to create an environment embodying lifestyle memorable guest experiences.
• Be a leader prepared to guide their team to excellence.
• You will liaise with relevant Front of House teams to ensure guest satisfaction, colleague satisfaction, financial goals and responsible business targets are met.
• You will be a passionate and highly motivated Leader with the ability to inspire your team.
• Be familiar with all operational standards and be available to cover roles during busy periods.
• You inspire others: you lead by example, enthusing your team by sharing your passion for outstanding customer service.
• Manage and develop the team through planning and execution of payroll and rotas, recruitment, induction, training, appraisals and performance management.
• Ensure the department is well organised, tidy, and well-maintained, reporting any hazards, accidents, and/or maintenance issues.

If you share a passion for art, culture and hospitality, art’otel is where people’s talents will feel at home. We aim to inspire guests to be creative and discover the arts; by dazzling them with sensational service; by enriching their knowledge; by encouraging their passion for art and appetite for the finer things in life.