Assistant Front Office Manager - Guest Experience Leader

TRIBE Hotels; Greater London; On-site; GBP 35,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Work/life balance

28 days holidays including bank

Pension

Life insurance

Health cash plan

Retail & hospitality perks

Job summary

TRIBE Hotels in London seeks an Assistant Front Office Manager to lead front desk operations and guest services as we launch our first TRIBE in the city. You will organize schedules, hire and train staff, and drive service quality while managing budgets and reporting on performance.

The role requires strong English, hospitality experience, and a proactive, team-oriented mindset to create a seamless, high-end guest experience in a dynamic environment.

Qualifications

• Ability to remain productive in a high-pressure environment.
• Thorough knowledge of customer service, office management and basic bookkeeping procedures.
• Proficiency in English (oral and written).
• Solid knowledge of MS Office, particularly Excel and Word.
• Excellent communication and people skills.
• Good organizational and multitasking abilities.
• Problem-solving skills.
• Good telephone skills.
• Diplomacy and communication skills to handle any complaints and emergencies in a level-headed manner.
• No fear of decision-making.
• Sense of ownership and pride in your performance and its impact on company's success.
• Critical thinker and problem-solving skills.
• Team player.
• Customer-centric.

Responsibilities

• Organising team schedules, handling staff issues and authorising vacation annual sick leave.
• Interviewing, hiring, and training new employees.
• Evaluating employee performance and providing training and guidance as needed.
• Managing various department-specific initiatives and ensuring that these are completed within the scope, time and budget.
• Filling in for absent employees and assisting teams as needed to successfully complete projects.
• Ensuring that employees follow company policies, as well as health and safety regulations.
• Ensuring a high and consistent standard of customer service.
• Applying knowledge of emerging and consistent trends to inform purchase and inventory decisions and solutions.
• Managing the departmental budget.
• Monitor and log front office expenses and costs.
• Preparing monthly management reports on customer feedback, bookings, and cancellations.
• Updating files and records.
• Supporting, training, and supervising front office staff, night managers, guest service managers.
• Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience.
• Supporting the Guest Services Managers on handling customer complaints and special requests.
• Ensure timely and accurate customer service.
• Troubleshoot emergencies.
• Ensure front desk is tidy and has all necessary stationery and material (e.g., pens, forms, and informative leaflets).
• Ensure proper mail distribution.
• Keep updated records of office expenses and costs.
• Ensure company's policies and security requirements are met.
• Supporting the Guest Services Managers in greeting, communicating with and welcoming guests.
• Keep updated records of office expenses and costs.

Skills

Customer service

Office management

MS Office (Excel/Word)

Excellent communication

Organizational skills

Multitasking

Problem solving

Telephone skills

Diplomacy

Decision making

Ownership and pride

Critical thinking

Team player

Customer-centric

Opera

Knowcross

Resaweb

Tools

Opera

Knowcross

Resaweb

Job description

TRIBE Hotels in London seeks an Assistant Front Office Manager to lead front desk operations and guest services as we launch our first TRIBE in the city. You will organize schedules, hire and train staff, and drive service quality while managing budgets and reporting on performance.

The role requires strong English, hospitality experience, and a proactive, team-oriented mindset to create a seamless, high-end guest experience in a dynamic environment.