Senior Front Office & Guest Experience Manager

Tribe; Greater London; On-site; GBP 32,000 - 44,000; Full time

Benefits offered by this job

Work-life balance

28 days holidays

Pension

Life insurance

Health cash plan

Retail & hospitality perks

Global brand

Job summary

Tribe in London is seeking an Assistant Front Office Manager to lead the front desk team, oversee schedules and training, and ensure exceptional guest service. The role involves budgeting, monitoring guest feedback, and coordinating with night managers to maintain smooth operations in a dynamic hospitality setting.

You will drive service standards, address guest inquiries, and mentor staff to uphold Tribe’s reputation for a high level of hospitality across all guest touchpoints.

Qualifications

• Experience delivering high-quality customer service in a fast-paced environment.
• Strong office management, basic bookkeeping and budget awareness.
• Excellent written and verbal English with proactive communication.
• Proficiency in MS Office, especially Excel and Word.
• Able to lead, train and supervise front desk teams.
• Ability to resolve customer issues diplomatically and efficiently.

Responsibilities

• Organise team schedules, handle staff issues and approve leave.
• Interview, hire and train new employees.
• Evaluate performance and provide coaching as needed.
• Oversee department initiatives within scope, time and budget.
• Fill in for absent staff and support project completion.
• Ensure compliance with policies and safety regulations.
• Maintain high and consistent customer service standards.
• Inform inventory decisions with trends and data insights.
• Manage departmental budget and log front office expenses.
• Prepare monthly reports on feedback, bookings and cancellations.
• Update records and supervise front office staff and night managers.
• Ensure timely, accurate customer-related tasks to improve guest experience.
• Support Guest Services Managers with complaints and special requests.
• Keep front desk tidy and stocked with supplies.

Skills

Customer service

Office management

Bookkeeping basics

MS Excel

MS Word

Communication skills

Organizational skills

Problem-solving

Diplomacy

Decision-making

Team player

Customer-centric

Opera

Knowcross

Resaweb

Tools

Opera

Knowcross

Resaweb

Job description

Tribe in London is seeking an Assistant Front Office Manager to lead the front desk team, oversee schedules and training, and ensure exceptional guest service. The role involves budgeting, monitoring guest feedback, and coordinating with night managers to maintain smooth operations in a dynamic hospitality setting.

You will drive service standards, address guest inquiries, and mentor staff to uphold Tribe’s reputation for a high level of hospitality across all guest touchpoints.