Room Attendant

TRIBE Hotels; Greater London; On-site; GBP 35,817,600 - 39,112,819; Full time

Benefits offered by this job

Development opportunities

Job summary

TRIBE Hotels in London is seeking a Room Attendant to join our vibrant, fast-paced housekeeping team. You will clean guest rooms to brand standards, service public areas, and support the team to deliver a high-end experience.

We value curiosity, care, and a positive attitude. This role offers development opportunities within TRIBE's growing international brand and a chance to help create memorable guest stays, working with colleagues across shifts and upholding safety standards.

Qualifications

• Ability to build relationships with colleagues and customers.
• Experience working in a fast-paced environment.
• Strong leadership skills and hands-on management style.
• Courageous entrepreneur who is adaptable and proactive.
• Positive attitude focused on guests, colleagues and communities.
• Authenticity and caring in service.

Responsibilities

• Clean and service guest rooms to brand standards and maintain presentation.
• Report maintenance defects through KnowCross.
• Clean and service public areas to brand standards and maintain quality.
• Handle linen and housekeeping supplies, ensuring storage areas are tidy.
• Assist with training and support for the housekeeping team.
• Ensure Health and Safety compliance and COSHH awareness.

Job description

Company Description

We’re on the lookout for a Room Attendant to become part of our TRIBE community as we continue to make waves in London. Our first TRIBE hotel launched in summer 2022, and we’re redefining what hospitality looks like for a new generation of travellers. TRIBE’s unapologetically modern design, where mainstream style meets bold, bespoke pieces. We create spaces that are vibrant, functional, and fun delivering a high‑end experience at a fair price. “Everything you need, nothing you don’t”. We are looking for someone curious, caring, and conscious. Your attitude will help shape the TRIBE experience, defined by authenticity and an obsession with making life seamless and stress‑free for our guests. You’ll play a key role in creating moments that feel effortless yet unforgettable.

Responsibilities

• Responsible for cleaning and servicing guest rooms, ensuring they are always cleaned to brand standards, well presented, and maintained.
• Report maintenance defects in guest rooms and on guest floors through KnowCross.
• Ensure all guest rooms adhere to brand standards and quality audit standards.
• Responsible for cleaning and servicing public areas, ensuring they are always cleaned to brand standards, well presented, and maintained.
• Report maintenance defects in public areas and back of house through KnowCross.
• Ensure all public areas adhere to brand standards and quality audit standards.
• Responsible for cleaning and maintenance of exterior areas of the hotel including but not limited to guest entrances and loading bay areas.
• Oversee delivery and collection of linen and terry on a daily basis.
• Responsible for stocking linen and housekeeping supplies on guest floors and in stores, and ensure these storage areas are clean and well maintained.
• Ensure guest floors remain clean and well maintained at all times.
• Assist with other tasks to support the housekeeping team as required.
• Ensure Health and Safety standards are adhered to and report any breaches to the Head Housekeeper.
• Handle cleaning materials correctly and be fully aware of COSHH regulations.
• Attend all required training sessions.
• Maintain a positive and friendly attitude at all times, even when working to find solutions to challenges.
• Provide the highest level of customer care, offering a friendly, helpful and responsive service for guests.
• Assist in cleaning public areas and back of house areas as required.

Qualifications

• Ability to build relationships with colleagues and customers.
• Experience working in a very fast‑paced environment.
• Strong leadership skills, creating a tight‑knit community through a hands‑on management style and enthusiasm.
• Courageous entrepreneur who turns hands to anything, not frightened to explore and experiment.
• Positive attitude, putting guests, colleagues, and communities first.
• Authenticity and caring.

Additional Information

• Opportunity to head up an exciting hospitality concept that is new to the London market.
• Join an innovative, fast-growing, international group committed to building new hotels and a global brand.
• Chance to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a passionate team creating great hospitality experiences.
• £13.00 (gross) per hour and plenty of opportunity for development.

We look forward to welcoming you to our TRIBE!