Room Supervisor (F/M/X)

TRIBE Hotels; Greater London; On-site; GBP 27,000 - 37,000; Full time

Benefits offered by this job

Career development opportunities

Opportunity to lead a new hotel brand

Part of an international group

Job summary

TRIBE Hotels in London is seeking a Room Supervisor to lead housekeeping, ensure guest rooms are spotless and presented to brand standards, and deliver memorable guest experiences. You will coach and support a team, uphold high cleanliness standards, and collaborate with the Head Housekeeper and external housekeeping provider.

The role emphasizes hands-on leadership, hands-on training, and a positive, energetic team environment in a new, dynamic hotel concept in the London market.

Qualifications

• Experience in a similar role, ideally around a year at Supervisor level.
• A keen eye for detail and adherence to standards.
• People-focused and able to motivate others to maintain high service levels.
• Experience with hotel front desk systems is a plus.

Responsibilities

• Oversee cleaning and servicing of guest rooms to brand standards.
• Ensure guests have a memorable, spotless experience.
• Lead and develop the housekeeping team with hands-on training.
• Monitor and support team keeping high standards of service.
• Coordinate with Head Housekeeper and external housekeeping partner.

Skills

Leadership

Team management

Attention to detail

Guest service

Communication

Tools

Micros Fidelio Opera

Job description

Company Description

We are looking for a Room Supervisor to join our TRIBE as we launched our first TRIBE Hotel into the London market in the summer of 2022. Conceived for a new type of traveller, it’s all about the mix. Unapologetic modern designed hotels that confidently mix n’ match mainstream style with bespoke eye catching and iconic pieces. The result is a bold and fun place for a high-end experience at a fair price. Finally, a place that gives you everything you need and nothing you don’t.

Job Description

Responsibilities

• To be responsible for the cleaning and servicing of guest rooms, ensuring that these are always cleaned to brand standards, and are well presented and maintained.
• Support the running of our hotel by ensuring our guests have a memorable experience in a spotless and well put together room.
• Lead and inspire the housekeeping team by example, creating an environment that lets them be themselves and bring their best selves to work, encouraging their development and progression.
• Take a hands on approach to training and supporting your team in keeping to our high standards.
• Oversee and check the cleaning and servicing of all our bedrooms and public areas.
• Work with our Head Housekeeper on maintaining and developing the partnership with our external housekeeping provider.

Qualifications

• Previous experience in a similar role, ideally around a year at Supervisor level.
• An eagle-eye for detail, you can spot a slip in standards from a mile away.
• A natural people person who people like working with. You make those around feel good at their jobs and comfortable coming to you with questions. You're great at motivating others to keep to your own high standards of service.
• Experience of Micros Fidelio Opera or a similar front desk operating system would be an advantage.
• You’re looking for a place where you can be you; no clones in suits here.
• Passion for getting the job done and done right.
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• You’re not precious. We leave our egos at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once if we got stuck in a lift together we’d have a good time and share a few laughs.
• You want to be part of a team that works hard, supports each other and has fun along the way.
• You are a natural at leading and managing a team, someone who creates a tight-knit community thanks to a hands‑on management style and enthusiasm.
• You are a born optimist, who always put our guests, colleagues, and communities first.
• You are your authentic self.
• You are a courageous Entrepreneur and can turn your hands to anything and are not frightened to explore and experiment.

Benefits

• £32K gross per hour and plenty of opportunity for development.
• The opportunity to head up an exciting hospitality concept that is new to the London market.
• Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team that’s very passionate about creating great hospitality experiences.

We look forward to welcoming you to our TRIBE!