Assistant Front Office Manager

Delta Hotels by Marriott Tudor Park Country Club; Maidstone; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Complimentary Leisure Club membership

Global hotel discounts for you, family

Benefit Hub access

Training and professional development

Job summary

Delta Hotels by Marriott Tudor Park Country Club in Maidstone is seeking an enthusiastic Front Office Assistant Manager to lead the Reception team, drive service excellence, and ensure smooth operations across the front desk with a hands-on leadership style.

You will mentor colleagues, optimise check-in/check-out, handle guest requests, coordinate with Housekeeping, and contribute to revenue and guest satisfaction while upholding brand standards.

Qualifications

• Experience in Front Office leadership roles within hospitality.
• Strong customer service and guest experience focus.
• Excellent communication and interpersonal skills.

Responsibilities

• Assist the Front Office Manager in daily operation of Reception/Front Office.
• Lead and supervise the Front Office team to ensure exceptional guest service.
• Oversee check-in/check-out procedures and guest engagement.
• Handle guest enquiries, requests and complaints professionally and promptly.
• Coordinate with Housekeeping on room readiness and allocations.
• Ensure reservations, billing and payments are accurate.
• Support training, coaching and development of team members.
• Manage staffing levels, shifts and departmental communications.
• Monitor guest satisfaction and implement service improvements.
• Uphold company policies, health & safety and brand standards.
• Support daily reports, revenue goals and department administration.
• Act as department lead in the absence of the Front Office Manager.

Skills

Front Office Leadership

Customer Service

Communication

Team Management

Organisational Skills

Problem Solving

Tools

Opera PMS

Job description

Here at Delta Hotels By Marriott Tudor Park Country Club, we are looking for an enthusiastic and experienced Front Office Assistant Manager to join our hotel team. This is an exciting opportunity for a hospitality professional who is passionate about delivering exceptional guest experiences and supporting the successful operation of a busy Front Office department.

Working closely with the Front Office Manager, you will help lead the reception team, drive service excellence, and ensure the smooth day-to-day running of the front desk. You will be a hands-on leader, setting high standards, supporting team development, and creating memorable experiences for every guest.

The Impact You'll Make

As Front Office Assistant Manager, you will play a vital role in shaping our guests' journey from arrival to departure. You will lead by example, ensuring every interaction is welcoming, professional, and personalised. By supporting and motivating the Front Office team, you will help create an outstanding guest experience while maintaining operational excellence and achieving business goals.

What You'll Do

• Support the Front Office Manager in the daily operation of the Reception and Front Office department.
• Lead and supervise the Front Office team, ensuring exceptional guest service at all times.
• Welcome guests and oversee smooth and efficient check-in and check-out procedures.
• Handle guest enquiries, requests, and complaints in a professional and timely manner.
• Monitor room allocations and work closely with Housekeeping to ensure rooms are prepared for arrival.
• Ensure all reservations, room assignments, billing, and payment processes are completed accurately.
• Assist with training, coaching, and developing team members to support performance and engagement.
• Manage staffing levels, shift planning, and departmental communication when required.
• Monitor guest satisfaction scores and implement service improvements where appropriate.
• Ensure all company policies, procedures, health and safety, and brand standards are maintained.
• Support with daily reports, revenue maximisation, and departmental administration.
• Act as the department lead in the absence of the Front Office Manager.

What We're Looking For

• Previous experience in a Front Office Supervisor, Assistant Manager, or similar hotel leadership role.
• A genuine passion for hospitality and delivering exceptional customer service.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• A positive, professional, and guest-focused approach.
• Strong organisational and problem-solving skills.
• Ability to remain calm under pressure and manage multiple priorities.
• Experience working with hotel property management systems; Opera PMS experience would be advantageous.
• Good commercial awareness and understanding of hotel operations.
• Flexibility to work a variety of shifts, including weekends and bank holidays.

What We Offer

• Competitive salary.
• Ongoing training and professional development.
• Complimentary Leisure Club membership.
• Global hotel discounts for you, friends & family.
• Access to Benefit Hub for unlimited deals from retailers to restaurants and more.
• The opportunity to be part of a dynamic and successful hotel team.

Hours: This is a full-time position working 40+ hours per week, depending on the needs of the business. The role involves a mixture of early and late shifts, including weekends and bank holidays, so flexibility is essential. As part of the Front Office leadership team, you will be expected to adapt to the operational requirements of the hotel to ensure exceptional guest service is delivered at all times.

If you are a motivated hospitality professional looking to take the next step in your career, we would love to hear from you.

Compensation: Competitive salary