Assistant Front Office Manager

Accor Hotels; London; On-site; GBP 24,000 - 30,000; Full time

Job summary

Join a leading hotel in London where you’ll assist the Front Office Manager in ensuring guest satisfaction and operational excellence. You'll train staff to provide exceptional service while developing your own skills through various opportunities. Enjoy benefits including free hotel stays, discounts, and professional development in a diverse and inclusive environment.

Benefits

Free night stays in UK hotels with discounts

Stylish uniform provided

Complimentary meals on duty

Discounted hotel rates worldwide

Apprenticeship program for skill growth

Continuous learning via Accor Academy

Wellbeing support for staff

Opportunities across 5000 hotels globally

Participation in sustainability initiatives

Various other benefits subject to availability

Qualifications

• Strong communication skills for guest interactions.
• Ability to organize team tasks efficiently.
• Skilled in problem-solving for guest complaints.
• Flexibility to work varied schedules.

Responsibilities

• Assist the FOM in hotel services and guest satisfaction.
• Train staff to high standards of service.
• Manage guest comfort and uphold service impressions.
• Support revenue and teamwork objectives.

Skills

Excellent communication skills

Well-organized

Problem-solving abilities

Fully flexible working schedule

Job description

Company Description

Our mission at ibis London Blackfriars is to create memorable moments for our guests by connecting hearts from arrival to farewell.

A job, a career, or a calling—whatever brings you here, we have something for you!

Ready to discover more? Get in touch with us. We would love to hear from you.

One more thing…

By working at ibis London Blackfriars, you will be part of the Accor network, a worldwide hospitality leader. With us, you can be yourself, work with purpose, grow, learn, enjoy, and explore limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Job Description

To assist the FOM in ensuring the smooth operation of all services at the desk, contribute to achieving the department’s quantitative and qualitative targets, and maximize REVPAR figures. Motivate and train staff to the highest standards of guest care, welcome, and quality service.

• Present a professional, friendly, and efficient impression of the hotel at all times.
• Ensure that all tasks related to guest comfort, satisfaction, and the overall impression of the hotel are treated with utmost priority.
• Maintain good working relationships with colleagues, creating a cohesive team that collaborates well across departments.
• Ensure your team is developed to provide hospitable service according to the Standards Training Manual.
• Develop your team to anticipate guest needs, act upon and follow up on guest requests, and deliver responsive service that generates compliments.
• Remain vigilant regarding potential fraud, theft, and security risks.
• Have a comprehensive understanding of all systems and programs, e.g., TARS.
• Ensure effective and efficient communication procedures daily to uphold service standards.
• Maintain knowledge of the local area, including history, places of interest, and events, and communicate effectively with the lobby team.
• Support the business objectives in terms of revenue, costs, and teamwork, while developing personal competencies.
• Adhere to the company dress code and appearance standards, ensuring your team complies.
• Provide excellent service to guests and handle guest complaints appropriately.

As part of our team, you can enjoy:

• Free night stays in our UK hotels and up to 30% discount in any Accor Restaurant (T&C applies)
• Stylish and functional uniform provided
• Complimentary meals on duty prepared by our chefs
• Discounted hotel rates worldwide in the Accor network
• Opportunities to grow skills through our Apprenticeship program
• Continuous learning via the Accor Academy
• Support for your wellbeing in personal and professional life
• Opportunities across 5000 hotels in over 100 countries
• Participation in initiatives for a more inclusive and sustainable world
• And many more benefits and perks, subject to availability and T&C

Qualifications

• Excellent communication skills
• Well-organized
• Problem-solving abilities
• Fully flexible working schedule

Additional Information

Our commitment to Diversity & Inclusion:

We aim to attract, recruit, and promote diverse talent, creating an environment where everyone feels they belong.

Data Privacy:

When you apply to IBIS London City Shoreditch, operated as part of AccorInvest UK, your personal data will be processed to consider and manage your application. Data may also be obtained from third parties, such as former employers or personality assessment providers. Your responses to questionnaires will not result in automated decisions. We comply with all relevant data protection legislation, including GDPR and the Data Protection Act 2018. Details about data processing and your rights are available in our Employee Privacy Policy here.