Assistant Front Office Manager

IBIS; London; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join IBIS London Blackfriars in a hospitality role focused on guest services. You will assist in operations at the desk, ensuring guest satisfaction and supporting your team. Enjoy benefits such as discounted stays, meals, and continuous learning opportunities as you grow your career with Accor.

Benefits

Free night stays in UK hotels

Up to 30% discount at Accor restaurants

Stylish uniform provided

Complimentary meals on duty

Discounted hotel rates worldwide

Apprenticeship program

Continuous learning via Accor Academy

Wellbeing support

Opportunities across 5000 hotels globally

Participation in sustainability initiatives

Qualifications

• Fully flexible working schedule.

Responsibilities

• Assist FOM in smooth desk operations and guest satisfaction.
• Maintain excellent relationships with guests and staff.
• Ensure adherence to company standards and efficient communication.

Skills

Excellent communication skills

Well-organized

Problem-solving abilities

Job description

Company Description

Our mission at ibis London Blackfriars is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

Ready to discover more? Get in touch with us. We would love to hear from you.

One more thing…

By working at the ibis London Blackfriars, you will be part of the Accor network, a worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy, and explore limitless opportunities with Accor. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Job Description

To assist the FOM in ensuring the smooth operation of all services at the desk, contribute to achieving the department's quantitative and qualitative targets, maximize REVPAR figures, motivate and train staff to the highest standards of guest care, welcome, and quality service.

• Present a professional, friendly, and efficient impression of the hotel at all times.
• Ensure that all tasks related to guest comfort, satisfaction, or the impression the guest receives are treated with utmost priority.
• Maintain good working relationships with colleagues, creating a team that collaborates well across departments.
• Develop your team to provide hospitable service according to the Standards Training Manual.
• Anticipate guest needs, act upon and follow up on guest requests, and deliver responsive service that generates compliments.
• Maintain vigilance regarding potential fraud, theft, and security risks.
• Understand all systems and programs, e.g., TARS, etc.
• Ensure effective and efficient communication procedures daily to uphold service standards.
• Have a good knowledge of the local area, including history, places of interest, and events, and communicate effectively with the lobby team.
• Support business objectives concerning revenue, costs, and teamwork, while developing personal competencies.
• Adhere to the company dress code and appearance standards, ensuring team compliance.
• Provide excellent service to guests and handle guest complaints appropriately.

As part of our team, you can enjoy:

• Free night stays in our UK hotels and up to 30% discount at any Accor Restaurant (T&C applies)
• Stylish and functional uniform provided
• Complimentary meals on duty prepared by our chefs
• Discounted hotel rates worldwide in Accor Hotels
• Opportunities to grow skills through our Apprenticeship program
• Continuous learning via the Accor Academy
• Support for your wellbeing in personal and professional life
• Limitless opportunities across 5000 hotels in over 100 countries
• Participation in initiatives for a more inclusive and sustainable world
• And many more benefits and perks, subject to availability and T&Cs.

Qualifications include:

• Excellent communication skills
• Well-organized
• Problem-solving abilities
• Fully flexible working schedule

Our commitment to Diversity & Inclusion:

We are an inclusive company aiming to attract, recruit, and promote diverse talent, fostering an environment where everyone feels they belong.

Regarding personal data processing:

When you apply to IBIS London City Shoreditch, trading as AccorInvest UK, we process your personal data to consider and manage your application. Data may also be obtained from third parties, such as previous employers or personality assessment providers. Your responses to questionnaires will not result in automated decisions. We comply with all relevant data protection laws, including GDPR and the Data Protection Act 2018. More details are available in our Employee Privacy Policy.