Assistant Front Office Manager

Focus Hotels Management Limited; Belfast City; On-site; GBP 27,000 - 37,000; Full time

Benefits offered by this job

Competitive salary

Training and development programme

Clear career progression pathways

Supportive, employee-centric culture

Recognition and rewards for excellence

Work-life balance initiatives

Job summary

The Bedford Hotel Belfast is seeking an Assistant Front Office Manager to lead the front desk team and ensure an exceptional guest experience in our boutique Belfast property.

You will oversee check-in/out, guest requests, and coordination with Reservations, Housekeeping, and F&B to deliver seamless service while maintaining knowledge of local events. A strong, hands-on leadership style and solid IT skills are essential.

Qualifications

• Front Office experience, preferably in a supervisory role.
• Excellent customer service, standards-driven and well-organised.
• Strong leadership with a hands-on approach.
• Proficient IT skills; proficient with Microsoft Office.
• Flexibility to work shifts, including weekends.

Responsibilities

• Provide a warm, professional welcome with smooth check-in/check-out.
• Accurately and promptly fulfil guest requests, understand and anticipate needs.
• Maintain effective daily communication to enhance service standards.
• Collaborate with Reservations to achieve occupancy, rate and upselling targets.
• Monitor room availability, rate codes, and reservation changes.
• Coordinate with Housekeeping, Maintenance, Reservations and F&B for seamless guest experiences.
• Ensure staff are knowledgeable about facilities, services and promotions.
• Maintain knowledge of local area, history and events.
• Handle guest payments (cash, card, contactless).
• Address guest enquiries, complaints and special requests promptly and professionally.
• Delegate tasks and manage daily staffing levels to meet operations.
• Ensure compliance with procedures, health and safety, data protection.
• Prepare reports and communicate relevant information to management and other departments.

Skills

Front Office experience

Customer service

Leadership

IT skills

Flexibility

Tools

Microsoft Office

Job description

This is your opportunity to play a pivotal role in the newly opened Bedford Hotel.

Who Are We?

The Bedford Hotel Belfast is a prestigious boutique hotel set within the iconic Scottish Mutual Building in the heart of the city. With 82 beautifully appointed bedrooms, a destination restaurant, café/bar, and exclusive private dining room, The Bedford Hotel Belfast is setting new standards for hospitality in Northern Ireland.

Role Responsibilities:

As Assistant Front Office Manager, you will work closely with the Front Office Manager in managing all aspects of the Front Office Department. As the first point of contact for our guests, you will ensure that the guest experience is exceptional from the outset and a warm welcome is received by all. You will be knowledgeable in Front Office systems and processes and be dedicated in training and supporting the team ensuring that a high standard of service is offered, consistently.

• Ensuring a warm, professional welcome for all guests, with smooth check in and check out procedures offered, consistently.
• Accurately and promptlyfulfillingguest requests, understanding andanticipatingguest needs.
• Ensuring effective communication on a daily basis to enhance service standards.
• Working closely with the Reservations team to achieve occupancy, rate and upselling targets.
• Monitoring room availability, rate codes, and reservations changes.
• Liaising with Housekeeping, Maintenance, Reservations, and F&B to ensure seamless guest experiences.
• Ensuring that the team are fully conversant with the facilities, services and special promotions offered by the hotel.
• Having a sound knowledge of the local area, history, places of interest andspecial events.
• Handling cash floats responsibly and ensuring opening and closing balances are correct.
• Accurately processing guest payments, including cash, card, and contactless transactions.
• Handling guest enquiries, complaints, and special requests promptly and professionally.
• Delegating tasks and managing daily staffing levels to meet operational needs.
• Ensuring compliance with hotel procedures, health & safety standards, legislative and data protection requirements.
• Preparing reports and communicating relevant information to management and other departments.

Key Requirements:

• PreviousFront Office experience, preferably in a supervisory role.
• Excellent customer service skills, standards driven and good organisational skills.
• Excellent leadership skills with a hands-on approach, leading by example.
• Excellent IT skills, with experience in using all key Microsoft packages.
• Flexibility to work shifts as required, including weekends.

What We Offer:

At The Bedford Hotel, we believe that exceptional service starts with exceptional people. We offer:

• Competitive salary.
• Training and development programme.
• Clear career progression pathways and leadership opportunities.
• A supportive, employee-centric culture.
• Recognition and rewards for outstanding performance.
• Work-life balance initiatives.

Why Join Us?

Be part of something special:

Join the team at Belfast’s newest boutique hotel. This exciting role will allow you to showcase what you do best and develop your skills to take you to the next level in your career.

Innovate and inspire:

Work in an environment that encouragesnew ideasand continuous improvement.

Grow your career:

Benefit from professional development opportunities designed to help you thrive.