Health Club Team Member

Belton Woods; Grantham; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Free health club membership

Discounts on golf

Discounts across The QHotelsCollection

Family & Friends discounts

Training & qualifications support

Learning & development

Employee Assistance Program

Refer a friend

Free parking

Job summary

Belton Woods Hotel, Spa & Golf Resort in Grantham, a 4*, 136-bedroom property, seeks a friendly Health Club Receptionist/Guest Services assistant. You will welcome guests, book health club sessions, support membership sales, and help keep spa and gym areas spotless and inviting for all visitors.

Join The QHotels Collection and enjoy perks including free health club membership, hotel and golf discounts, training support, and development opportunities, with a focus on delivering outstanding guest

Qualifications

• Excellent customer service and communication skills.
• Ability to work under pressure and multi-task.
• Strong attention to detail and willingness to learn.

Responsibilities

• Welcome and greet guests
• Make health club bookings and support membership sales
• Carry out daily checks and gym inductions for new members
• Conduct regular re-assessments as part of retention strategy
• Assist with cleanliness of health club and spa areas, ensuring high standards.

Skills

Customer service

Communication

Multi-tasking

Attention to detail

Education

Health club staff level 2

Job description

Do you pride yourself on providing outstanding guest service?

The important stuff:

• Free health club membership (T&Cs apply)
• Discounts across golf including membership, guest rates, green fees, buggies and clothing
• Discounts across The QHotels Collection
• Family & Friends discounts in hotels across The QHotels Collection
• Support with training & professional qualifications, including course fees!
• Various learning & development available
• Access to an Employee Assistance Program – Hospitality Action
• Refer a friend scheme
• FREE parking
• AND……much, much more!

What will I do?

Welcome and greet guests, make health club bookings, support with membership sales and enquires, carry out daily checks and conduct gym inductions for all new members and regular gym re‑assessments as part of the health club retention strategy. You’ll be required to support with the cleanliness of the health club and spa areas ensuring all public areas are kept to the highest standards of cleanliness.

Is this the role for me?

• Personal Trainer / Fitness Instructor level 2 qualification as a minimum, or equivalentwould bepreferred
• Excellent customer service & communication skills
• Ability to work under pressure and multi‑task
• Strong attention to detail

Spa Opening Times: Monday - Friday, 10:00am – 18:00pm | Saturday, 9:00am – 18:00pm | Sunday, 9:00am – 17:00pm
Health Club Opening Times: Monday - Friday, 6:30am - 21:00pm | Saturday & Sunday, 7:30am - 19:30pm

Curious to find out more?

Belton Woods Hotel, Spa & Golf Resort is located in Grantham and is a 4*, 136‑bedroom property. Our hotel is set in acres of woodland with a 36‑hole golf complex which has hosted numerous PGA tournaments. The dining options include the Modern restaurant, The Claret Jug and the Stylish bar, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, jacuzzi, sauna, steam room, and a relaxing Elemis spa.

The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.

We are thrilled to share that our hotel has been accredited with bronze fromGreen Tourism!

The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.