Assistant FOH Lead - Luxury Hotel Guest Experience

Parker's Tavern; Cambridge; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Free meals on duty

Team Member Parties

Room and F&B discounts across Marriott

Job summary

Parker's Tavern inside University Arms Cambridge is seeking an Assistant Front of House Manager to support the Front Office Manager in delivering outstanding guest experiences daily.

You will oversee operations across guest-facing areas, lead a high-performing team, and ensure service standards, health and safety, and presentation are maintained. The role requires luxury-hotel front-office experience and strong leadership skills.

Qualifications

• Minimum 2 years of front-office supervisory experience in a luxury hotel.
• Commitment to delivering exceptional guest experiences and leading teams.
• Excellent communication and guest engagement skills.
• Ability to work under pressure and make confident decisions.
• Familiarity with Opera property management system.

Responsibilities

• Oversee daily Front of House operations and maintain high service standards.
• Lead by example, resolve guest queries promptly, empower team.
• Act as Duty Manager on shift when required.
• Assist in staff training and performance management.
• Handle cashing up and basic administrative duties.
• Review guest satisfaction results and identify improvements.
• Ensure health, safety, cleanliness, and presentation standards.
• Support with probation reviews for new hires.
• Walk public spaces to ensure atmosphere meets guest expectations.
• Be flexible and multi-skill; take on different tasks as needed.

Skills

Front-office management

Guest experience

Communication

Decision making

Leadership

Tools

Opera PMS

Job description

Parker's Tavern inside University Arms Cambridge is seeking an Assistant Front of House Manager to support the Front Office Manager in delivering outstanding guest experiences daily.

You will oversee operations across guest-facing areas, lead a high-performing team, and ensure service standards, health and safety, and presentation are maintained. The role requires luxury-hotel front-office experience and strong leadership skills.