Guest Experience Lead - Luxury Front Desk

University Arms, Cambridge; Cambridge; On-site; GBP 18,000 - 21,000; Part time

Benefits offered by this job

Competitive Pay

Free meals on duty

Uniform

Team incentives

Team events

Room and F&B discounts across Marriott

Refer a friend – up to £400

Job summary

University Arms in Cambridge is seeking a Front Desk Host to welcome guests, check them in and out, and provide personalised recommendations to enhance their stay.

You will handle reservations, payments, respond to enquiries, upsell rooms and services, and coordinate with all departments to ensure smooth experiences; previous luxury-hospitality experience and strong communication are preferred.

Qualifications

• Previous experience in a luxury or high-end hospitality environment is preferred.
• Excellent communication and customer service skills are essential.
• Confident with technology and able to multitask under pressure.

Responsibilities

• Welcome and check in guests with impeccable service and a genuine sense of hospitality.
• Handle check-outs, reservations, payments, and guest enquiries efficiently.
• Provide personalised recommendations and support to enhance each guest’s stay.
• Coordinate with other departments to ensure timely solutions for guest requests.
• Upsell rooms, amenities and hotel services.
• Respond to guest emails and online enquiries in a timely, personalised manner.

Skills

Hospitality experience

Communication skills

PMS systems

Guest service mindset

Tools

PMS systems

Job description

University Arms in Cambridge is seeking a Front Desk Host to welcome guests, check them in and out, and provide personalised recommendations to enhance their stay.

You will handle reservations, payments, respond to enquiries, upsell rooms and services, and coordinate with all departments to ensure smooth experiences; previous luxury-hospitality experience and strong communication are preferred.