Assistant File Handler

TN United Kingdom; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A professional services firm is seeking an Assistant File Handler to manage Industrial Disease claims. The role involves compliance with client SLAs, drafting court documents, and liaising with Counsel. The ideal candidate will have claims handling experience and a strong understanding of the litigation process. This position offers a dynamic work environment with opportunities for growth and development.

Benefits

25 days holiday per year

Simply Health Care Cash Plan

Death In Service benefit after 1 year

Pension contribution: 5% Employee / 3% Employer

Cycle to Work Scheme

Season Ticket Loan

Access to online discounts and memberships

Qualifications

• Experience in claims handling (pre-litigation or litigated).
• Understanding of the litigation process.

Responsibilities

• Managing a caseload of Hourly Rate Industrial Disease claims.
• Drafting court documents and negotiating on behalf of clients.

Skills

Claims Handling

Negotiation

Client Reporting

Evidence Analysis

Job description

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Role Overview

The Assistant File Handler (AFH) will work under a Partner within the Disease department, managing a caseload of Hourly Rate Industrial Disease claims, including but not limited to NIHL (Noise Induced Hearing Loss), HAVS (Hand Arm Vibration Syndrome), and other disease cases. The role involves performing delegated tasks to facilitate the progression and resolution of files efficiently. It includes working on complex, high-value claims in a fast-paced environment, contributing to the development of disease cases.

Key Accountabilities

Carrying out tasks assigned by the Partner, including:

• Ensuring compliance with client SLAs
• Adhering to court directions and timetables
• Drafting court documents
• Negotiation and advocacy, including attending telephone hearings
• Analyzing evidence
• Client reporting
• Instructing and liaising with Counsel and experts
• Preparing bundles
• Completing and updating management information (MI)
• Ensuring compliance with SRA Standards & Regulations

The above list is not exhaustive and additional work may be assigned.

Experience, Skills, and Qualifications

• Experience in claims handling (pre-litigation or litigated)
• Understanding of the litigation process
• Ability to work with and take instructions from a Partner
• Motivated to face new challenges and develop into a File Handler
• Awareness of the disease market and legal developments
• Ability to meet targets and deadlines
• Understanding client needs and requirements
• Adherence to Keoghs Values
• Davies Incentive Plan participation
• 25 days holiday per year, with options to buy or sell 3 days
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support, and wellbeing resources
• Death In Service benefit after 1 year of service
• Pension contribution: 5% Employee / 3% Employer
• Participation in Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme* (post-probation)
• Season Ticket Loan* (post-probation)
• Access to online discounts and memberships

*Conditions apply.

About the Company

We are a professional services and technology firm partnering with leading insurance, regulated, and global businesses. Our services span risk management, core business processes, transformation, and growth. We deliver solutions across claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation, and change management.

Our global team of over 8,000 professionals operates across ten countries, including the UK and the U.S. Over the past decade, Davies has significantly grown its revenues, investing in R&D, innovation, automation, colleague development, and client service. We serve more than 1,500 clients in insurance, financial services, the public sector, and other regulated industries.