Litigated Credit Hire File Handler

Davies; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Litigated Credit Hire File Handler to join their dynamic Claims Management team. This role is pivotal in championing clients' interests in complex credit hire cases, with responsibilities that include managing a caseload, conducting thorough investigations, and negotiating with third-party solicitors. The position offers a chance to develop client relationships and strategize case handling while ensuring compliance with legal standards. Join a supportive and innovative team that values collaboration and personal growth, and contribute to making a significant impact in the field of credit hire claims.

Benefits

Davies Incentive Programme

25 Days Holiday

Simply Health Care Cash Plan

24/7 Online GP

Death In Service

Pension Contribution

Cycle to Work Scheme

Tech Scheme

Season Ticket Loan

Gym Flex

Qualifications

• Proven experience in litigation and managing credit hire files.
• Strong communication and negotiation skills are essential.

Responsibilities

• Manage a caseload of credit hire and injury files under supervision.
• Conduct legal research and telephone negotiations with solicitors.

Skills

Litigation Experience

Credit Hire Management

Communication Skills

Negotiation Skills

IT Skills (Word, Outlook)

Decision Making

Ability to Work Under Pressure

Education

5 GCSEs or Equivalent

Degree / LPC (Preferred)

Tools

Case Management System

Job description

Litigated Credit Hire File Handler

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Birmingham

Reporting To: Hiring Manager

Description

As a Litigated Credit Hire Specialist here at Keoghs you'll be at the heart of a team dedicated to championing clients' interests in high-stakes credit hire cases. This role offers an excellent opportunity to investigate Litigated Complex Credit Hire claims from a tactical and strategic point. The role of the File Handler is to carry out complex & technical investigations on claims submitted from specific opponents. These claims will be up to £25,000 in value.

This is a fantastic opportunity to become part of an incredible team and gain more experience in investigating credit hire claims with a view to successfully repudiating the claims.

Key Accountabilities

The role will involve dealing with a caseload of DA credit hire & injury files under the supervision of their Team Leader. Instructions are received at the point of litigation, so a full knowledge of handling RTA claims through to conclusion via a court hearing is necessary.

The main aspects of the role will involve:

1. Review and analysis of files throughout the life of the case, and in accordance with the client guidelines
2. Develop and maintain client relationships, always keeping the client at the heart of every decision
3. Formulating an initial strategy for approval by Team Leader.
4. Legal research
5. Undertaking telephone negotiations with third party Solicitors
6. Liaising with the insured and insurers where necessary
7. Ensuring ‘actions’ are carried out as per the task list within the Case Management System
8. Accurately completing management information processes (MI)
9. Processing bills
10. Ensuring all files are kept within ISO 9001 guidelines
11. To ensure compliance with the SRA Standards & Regulations
12. Adhere to the Keoghs Values
13. Ability to work in target driven environment

The role will also involve an understanding of the court process, to include:

1. Drafting defences
2. Completing direction questionnaires
3. Dealing with disclosure and exchange of evidence
4. Completing pre-trial checklists
5. Instructing Counsel
6. Drafting CPR Part 18 questions
7. Drafting CPR Part 35 questions
8. Drafting Counter schedules

Working Hours: 35 hours per week worked 9am and 5pm Mondays to Fridays inclusive with 1 hour for lunch.

Experience, Skills and Qualifications

Essential:

1. Experience of litigation and handling Credit Hire files with evidence of managing own case load
2. Education - at least 5 GCSEs or equivalent are essential and a degree / LPC is preferable
3. Ability to use own initiative
4. Ability to plan and prioritise workloads
5. Excellent listening and verbal communication skills
6. Good telephone negotiation skills
7. Ability to follow work processes and keep to Strategy
8. Ability to recognise when sensitivity and tact are required
9. Ability to make decisions
10. Ability to remain calm under pressure
11. Good IT skills including Word, Outlook, and experience of a Case Management System preferred
12. Adhere to the Keoghs Values

Desirable:

1. Experience of handling PI claims

Values

Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do:

1. We are connected
2. We are Dynamic
3. We are Innovative
4. We succeed together

Benefits

• Davies Incentive Programme
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death In Service – after 1 years’ service
• Pension Contribution based 5% Employee / 3% Employer
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

*after successfully completing probation